Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Additionally, this role includes a Business Analyst (BA) component. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.
What You’ll Do
- Salesforce.com First Level Support – assisting internal customers / end users and resolving problems
- Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.
- Salesforce / CRM Business Analysis
- Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements
- Creating functional documentation
- Enforcing SOX audit policies to ensure system compliance
What You’ll Bring
- Bachelor’s degree with technical background
- At least 3 years’ experience as a Salesforce.com System Administrator using Lightning UIs
- At least 2 years’ experience as a Salesforce Business Analyst
- Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferred
- High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration
- Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies
- Ability to analyze and document business requirements and processes in writing
- Ability to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them
- Service-minded and willing to contribute to user and stakeholder success
- Ability to prioritize work and recognize urgency for business
- Clear written and verbal communication skills
- Fluency in English, oral and written
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
