What you will do. A glimpse in your role:
As a Salesforce Specialist, you will optimize, customize, and maintain the Salesforce CRM platform to streamline business operations and enhance user experience. You will act as the bridge between business needs and technical solutions, ensuring the platform evolves in line with organizational goals.
You will:
- Ensure global CRM processes are properly implemented, documented, and adopted
- Analyze current setups and business needs through user interviews and data insights
- Propose and drive improvements aligned with best practices, trends, and Salesforce capabilities
- Design intuitive UI/UX experiences that support efficient workflows
- Translate business requirements into actionable development requests and manage the backlog
- Coordinate development cycles, testing, and rollouts
- Create training materials and lead user enablement initiatives
- Monitor adoption, gather feedback, and continuously improve processes
- Build and maintain reports, dashboards, and data structures
- Ensure data quality, system integrity, and proper maintenance (including bug fixing)
- Manage integrations between Salesforce and other systems
Division of Work:
Your role will be a balanced mix of user interaction, system optimization, and continuous improvement:
- 40% supporting users and ensuring smooth day-to-day operations
- 30% maintaining data quality and system reliability
- 30% driving enhancements and innovation within the CRM ecosystem
You will operate in an international environment, collaborating with cross-functional teams and contributing to a scalable and efficient sales organization.
Every action has an impact. You will make a difference here if
- Increase productivity across the sales organization
- Improve data-driven decision-making through reliable reporting
- Drive higher user adoption and satisfaction
- Support scalable growth through well-designed CRM processes
- You enjoy translating complex business needs into practical, user-friendly solutions
- You are proactive in identifying inefficiencies and suggesting improvements
- You are comfortable working with both business stakeholders and technical teams
- You take ownership of processes and ensure high-quality outcomes
- You thrive in a dynamic, international environment
Key competencies to empower your journey. You'll drive towards success if:
- Strong analytical and problem-solving skills
- Project and stakeholder management capabilities
- Understanding of business process management, especially in sales environments
- Structured and organized approach to work, with excellent time management
- Agile mindset with adaptability to change
- Strong communication and relationship-building skills
- Innovative thinking and continuous improvement mindset
Qualifications and education requirements
- You have 1–3 years of experience with Salesforce and CRM processes
- You understand sales processes such as lead, account, opportunity, and contract management
- You have experience gathering and translating business requirements
- You are familiar with working in international and cross-functional environments
- You hold a degree in Sales, Marketing, CRM, or a related business field
- You are self-motivated, autonomous, and also a collaborative team player
Location and Eligibility:
📍 Location: Slovakia (Hybrid working model: 1 day in the office)
⚠️ Please note: We can only consider candidates who are currently based in Slovakia and hold a valid Slovak work permit. We cannot offer relocation support or visa sponsorship for this position.
What we offer – Together, we go further:
- A culture of trust, collaboration, and autonomy
- Career growth through internal mobility and a multicultural environment
- Work-life balance supported by our Agile Working Model
- A strong commitment to sustainability and positive community impact
At Global Blue, our 5 Ways of Working guide us: client satisfaction, collaboration, innovation, value creation, and continuous learning. Join us in shaping the future while delivering tangible results.
Feels like you? Explore further!
Let’s write the future together: apply now
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What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
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