Salesforce Solution Designer

Position: Salesforce Solution Designer

Location: Toronto, ON

Job ID#: RQ11061 

Duration: 12 Months

Role Overview

The Salesforce Solution Designer – Field Service is responsible for designing, configuring, and delivering Salesforce Field Service solutions that align with business and technical requirements. This role works closely with delivery teams across the full Software Development Life Cycle (SDLC), ensuring high‑quality architecture, documentation, and integrations while supporting Agile delivery in a public‑sector environment.

Key Responsibilities

• Configure and customize Salesforce Field Service to meet defined business requirements
  
• Produce architectural deliverables, technical requirements, and solution designs
  
• Design and implement integrations between Salesforce and external applications using web services
  
• Document business processes, technical designs, and architectural artifacts
  
• Collaborate with IT professionals throughout the SDLC
  
• Report progress on deliverables and proactively identify risks or issues
  
• Manage user stories and issues using DevOps tools
  
• Support Agile/Scrum delivery and sprint activities
  
• Perform fit‑gap analysis against Salesforce Field Service capabilities
  
• Design, develop, implement, configure, maintain, and administer solutions on the Salesforce Lightning platform
  
• Build and support CI/CD pipelines for Salesforce deployments
  
• Ensure adherence to coding standards and best practices
  
• Support knowledge transfer activities throughout the assignment
  

Assignment Deliverables

• Architectural documentation
  
• Solution design documentation
  
• Technical design artifacts
  

Qualifications

Mandatory Requirements

• Experience delivering Salesforce Field Service solutions
  
• Experience completing architectural and technical documentation
  
• Public sector experience within the Ontario Public Service (OPS)
  

Desired Skills and Experience

• Strong analytical, problem‑solving, and decision‑making skills
  
• Excellent written and verbal communication skills
  
• Ability to quickly understand business needs and new concepts
  
• Experience designing Salesforce Field Service solutions from user stories and low‑level designs
  
• Strong Agile/Scrum delivery experience
  
• Hands‑on experience with:
  
• Apex, Lightning (LWC), Visualforce
  
• Salesforce APIs, SOQL, SOSL, data loaders
  
• REST/SOAP integrations, authentication, and SSO
  
• Strong understanding of Salesforce security models (roles, profiles, sharing rules)
  
• Experience with CI/CD tools such as Salesforce DX, Jenkins, ANT, GitLab
  
• Experience migrating changes across environments
  
• Experience implementing accessibility‑compliant solutions
  

Certifications (Highly Valued)

• Salesforce Certified Platform Administrator
  
• Salesforce Certified Service Cloud Consultant
  
• Salesforce Certified Field Service Consultant
  
• Salesforce Certified JavaScript Developer
  
• Salesforce Certified Platform Developer I & II
  
• Salesforce Certified Platform App Builder
  

Knowledge Transfer Expectations

• Ongoing knowledge transfer throughout the assignment
  
• Collaboration with project managers, team members, and full‑time staff
  
• Hands‑on guidance and training to internal staff
  
• Transfer of all design, development artifacts, and documentation to designated repositories
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways:

1. Digital Experts: IT consulting expertise — Bright Minds That Produce Proven Results
   
2. Recruitment: Find the right people you need
   

Serving IT and business leaders, Symbiotic Digital enables organizations to solve complex business and technology challenges by providing proven experts evaluated through our QMS – Quality Management System Staff Development Model. We are a 100% Indigenous‑owned company.