Salesforce Senior Admin

Stand out and drive the next generation of wealth. ​​Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 200 jurisdictions. With over $7 billion in AUM and $320 billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

Your role:

• Daily administration and support of the Salesforce platform.
• Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, flows, assignment rules, configuring experience sites, configuring Einstein bots, and troubleshooting bugs
• Creating and managing components.
• LEX App builder.
• Knowledgeable for all things related to Communities.
• Very good understanding for Omni-channel.
• Create and maintain documentation on business processes, policies, system configuration, and training materials.
• Good understanding of Digital Engagement.
• Fully capable of managing Salesforce Knowledge.
• Experience with a CI/CD practices/pipelines.
• Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption.
• Design, build, document, test and deploy enhancements using industry best practices.
• Full capability of provisioning new chat channels and supporting them.
• Assist with testing Apex development in testing environment.
• Proficiency with Process Builder.
• Creating and managing Salesforce flows.
• Good understanding of Marketing Cloud and Journeys.
• Train new and existing users on how to run reports and dashboards.
• Analyze business requirements, procedures and provide solutions.
• Troubleshoot and work with users to ensure SF meets their needs.
• Keep up to date with Salesforce features and functionality and provide recommendations for process improvements.
• Experience with DataLoader, Workbench, DemandTools.

What makes you stand out:

• 3 years of experience with Salesforce or other CRMs.
• Ability to work independently, as well as part of a team, on multiple projects.
• Excellent writing skills for documentation creation/maintenance.
• Detailed-oriented with communication and analytical skills.
• Experience in managing a small team is a plus.
• Fluency in English - written and verbal.
• Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory.

Nexo benefits:

• Competitive and rewarding remuneration package.
• Annual performance-based bonuses.
• Comprehensive Learning Hub for continuous growth.
• Hybrid work model: primarily office-based with scheduled home office flexibility.
• A dynamic and inspiring environment with cutting-edge projects.
• Career development opportunities in a global leader driving the next generation of wealth.
• Customizable personal benefits package.
• Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
• Free parking with a designated space, free electric bikes, and public transportation cards.
• Fresh fruits, snacks, and a well-stocked office kitchen.
• Regular department team buildings and company-wide team buildings.