Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
As a core member of our Salesforce team, you'll directly impact our customer support experience by maintaining a high bar for quality of our newly migrated Salesforce Contact Center application. You'll own test automation setting up for the Salesforce platform and will be working closely with different disciplines across the Corp eng.
You will build solutions that will meet the needs of today, as well as help with the future scale and complexity as we continue to grow.
You will have a unique advantage of rapidly scaling the team, as well as helping uphold our Safety First culture using advanced quality engineering methodologies.
What you’ll do
- Owning new feature in Salesforce CX support application quality through inception, design feedback, implementation, and launch
- Defining test strategy and building test plans for new features as well as improvising on existing test plans for feature updates and customer feedback
- Help accelerate quality engineering practice by building test automation frameworks, tools and processes
- Contributing towards E2E Test Automation Framework by automating P0 test cases
- Collaborating with Engineering Managers, Product Managers, Product Designers, Backend Engineers and Customer Support
What you bring
- Strong quality sense and experience in test automation and quality engineering teams
- Excellent communication skills and passion for tough technical problems
- Attention to detail and voice of customer experience
- Experience automating end to end tests for Salesforce application and integration with third party apps.
- Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
- Bachelor's degree in Computer Science, Engineering or in related field, or equivalent work experience
Bonus points:
- Familiarity with Salesforce Service Cloud
- Product intuition and user empathy
- Experience ensuring a consistent user experience across different platforms
- Familiarity with bug reporting systems like Jira and test case management tools like TestRail
- Self-drive to improve the app experience above and beyond what's outlined in the spec
- Familiarity with a scripting language like Python
Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.
Toronto, ON
$106,250—$125,000 CAD
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
What We Do
Robinhood was founded on a simple idea—that our financial markets should be accessible to all. In an industry where barriers have prevailed for too long, this hasn’t always been easy. We’re leveling the playing field by making trading more intuitive, more affordable, and more inclusive to ensure that everyone, regardless of wealth or industry knowledge, feels empowered to participate in the financial system.
Full Disclosures: rbnhd.co/social_media_disclosures
Why Work With Us
Robinhood looks to hire employees who embody a high-growth mindset, set ambitious goals, make decisions independently, and who show up as accountable. The work moves fast, and resilience is key. Maintaining grit, perseverance, and self-motivation are critical to an employee's success at Robinhood, but so is staying humble and sharing credit.
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