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The Role
Role Summary
We are seeking a QA Engineer to ensure the quality, reliability, and compliance of our Salesforce ecosystem (e.g., Sales Cloud, Service Cloud, CPQ, Experience Cloud). The role involves test planning, execution, automation, and defect management across customizations (Lightning components, Apex, Flows), configurations (objects, fields, validation rules), and integrations (ERP/Billing/Marketing platforms).
Key Responsibilities
We are seeking a QA Engineer to ensure the quality, reliability, and compliance of our Salesforce ecosystem (e.g., Sales Cloud, Service Cloud, CPQ, Experience Cloud). The role involves test planning, execution, automation, and defect management across customizations (Lightning components, Apex, Flows), configurations (objects, fields, validation rules), and integrations (ERP/Billing/Marketing platforms).
Key Responsibilities
- Test Planning & Strategy
- Define test strategy, scope, entry/exit criteria, and coverage for each release (SIT, UAT, Regression).
- Create and maintain detailed test cases, traceability matrix, and risk-based testing plan.
- Functional Testing
- Validate requirements against Salesforce configurations: objects, fields, validation rules, record types, page layouts.
- Test Lightning flows, Apex triggers/classes, assignment rules, queues, and Omni-Channel (if Service Cloud).
- Integration Testing
- Verify data exchanges with upstream/downstream systems (e.g., billing, ERP, marketing automation).
- Test REST/SOAP APIs using Postman, Workbench; validate error handling, idempotency, and retries.
- Mock external systems and simulate failure scenarios (timeouts, 4xx/5xx responses).
- Security & Access Testing
- Validate Profiles, Permission Sets, FLS (Field-Level Security), OWD, Sharing Rules, Role Hierarchy.
- Confirm data visibility constraints and least privilege access across personas.
- Data Quality & Test Data Management
- Design representative test datasets; use Data Loader, Workbench, or Apex Data utilities.
- Ensure data anonymization/masking for non-prod; verify duplicate rules and merge logic.
- Automation(Optional)
- Build/maintain test automation for UI and APIs with tools like Selenium, Provar, Copado Robotic Testing, TestNG/JUnit.
- Integrate automation into CI/CD (Copado/GitHub Actions/Azure DevOps) with reporting.
- Performance & Limits
- Validate Salesforce governor limits (SOQL/DML, CPU time, heap size).
- Test bulk operations, batch jobs, and asynchronous flows for scalability.
- Release & Environment Management
- Coordinate across sandboxes (Dev, QA, UAT, Full Copy), ensure metadata/data parity.
- Support deployments; validate post-deploy smoke tests and perform regression suites.
- Defect Lifecycle
- Log, triage, prioritize, and track defects; partner with dev/admin teams for resolution.
- Provide clear reproduction steps, impact analysis, and screenshots/videos.
- Compliance & Audit
- Ensure adherence to GDPR/CCPA, retention policies, audit trail requirements.
- Validate consent, opt-in/opt-out flows, and PII handling.
- Documentation & Training
- Maintain test artefacts, release notes, and contribute to UAT scripts.
- Coach business testers on scenarios and acceptance criteria.
- Clouds & Features: Sales Cloud, Service Cloud (Cases, SLAs, Entitlements), CPQ (if applicable), Experience Cloud.
- Lightning: LWC vs Aura, Lightning App Builder, quick actions, dynamic forms.
- Declarative Automation: Flows (record-triggered/scheduled), Approval Processes, Process Builder (migration strategy to Flows).
- Programmatic: Apex basics, Triggers, Test classes (75% coverage rule), async processing (Queueable/Future/Batch).
- Data & Schema: Custom objects, master-detail vs lookup, junction objects, record types, picklist governance.
- Security: Profiles, Permission Sets, OWD, Sharing Rules, Manual Sharing, Shield Encryption (if applicable).
- Integrations: Platform Events, Named Credentials, External Services, Mulesoft/ETL patterns.
- Limits & Performance: Governor limits, bulkification, selective queries, SOQL best practices.
- Unit Testing (Apex test classes; positive/negative, bulk, recursion).
- Functional & Regression Testing (end-to-end business flows).
- Integration Testing (APIs, events, middleware).
- Security Testing (access, data visibility, profiles/permissions).
- UAT Support (scripts, guidance, defect triage).
- Performance & Reliability Testing (bulk data, async jobs).
- Mobile & Experience Cloud (responsive, login flows, SSO).
- Error & Edge Case Testing (validation rule conflicts, duplicate management).
- QA Tools: Jira/Azure DevOps for defect tracking, Zephyr/Xray for test management.
- Automation: Provar, Selenium/WebDriver, Copado Robotic Testing, Cypress (for portals), Postman collections.
- Salesforce Tools: Workbench, Data Loader, Dev Console, Setup Audit Trail, Debug Logs.
- CI/CD: Copado, Gearset, GitHub Actions, Azure DevOps Pipelines.
- Reporting: Allure, Extent Reports, dashboards for coverage & quality gates.
- Educational Qualification: B.E/B. Tech/MCA.
- 5-8 years in Testing on CRM applications.
- Strong knowledge of Salesforce (CRM) and development lifecycle; governor limits.
- Hands-on with automation tools (Provar/Selenium) and API testing (Postman).
- Experience with CI/CD (Copado/Gearset/Azure DevOps) and version control (Git).
- Understanding of GDPR/CCPA, audit trail, and data privacy practices.
- Certifications preferred: Salesforce Administrator
- Good Communication
- Flexible to work with shift and weekend (If required during the deployment)
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
