Overview: Johnson Controls is seeking a talented and motivated Salesforce QA Analyst to join our growing team. This individual will play a key role in ensuring the quality and performance of our Salesforce applications. The role involves collaboration with both onshore and offshore teams in an Agile environment, working closely with Product Managers, Product Owners, developers, and other stakeholders to design, execute, and maintain test cases for Salesforce solutions.
Responsibilities:
- Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories.
- Create and maintain test data for both functional and integration testing.
- Conduct UI, functional, and regression testing.
- Design, develop, and execute test scripts.
- Support the setting up of a testing automation framework for CRM using testing tools such as Panaya and Worksoft.
- Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e.g., ERP, payment gateways).
- Identify, document, and track defects in tools like Jira, ensuring timely resolution.
- Re-test fixed defects and verify that solutions meet acceptance criteria.
- Perform API testing to verify integrations with external systems using tools like Postman or SoapUI.
- Participate in Agile sprint cycles/ceremonies to ensure timely delivery of high-quality Salesforce solutions.
- Contribute to the improvement of testing processes and best practices within the team.
- Provide regular test status reports and defect metrics to management
Qualifications:
- 4+ years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud.
- Experience with manual testing of Salesforce projects using Agile Scrum methodology.
- Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments.
- Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere.
- Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems.
- Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.
Why Join Us: You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients' success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.
Skills Required
- 4+ years of QA experience testing medium to large enterprise Salesforce implementation projects
- Experience testing Salesforce Sales Cloud, Service Cloud, and Experience Cloud
- Experience with manual testing of Salesforce projects using Agile Scrum methodology
- Familiarity with testing and validating screens and user interfaces in Sales Cloud and Commerce Cloud environments
- Effective communication skills for sharing testing knowledge and strategies in a collaborative environment
- Experience planning, preparing, and executing functional, integration, and user acceptance testing
- Experience creating end-to-end test scenarios across multiple systems
- Salesforce certification, such as Administrator or Platform App Builder
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
-
Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
-
Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
-
Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
.jpeg)
