Join our team as a Salesforce Administrator and play a pivotal role in enhancing our Salesforce platform to support our mission of delivering exceptional customer experiences. This opportunity allows you to leverage your expertise in Salesforce administration, configuration, and support to drive operational efficiency and innovation.
Have the skills and experience for the job? Learn more about it below!
Position Responsibilities:
Provide Salesforce admin support, including user administration and password resets.
Manage incident triage and technical support for Salesforce production issues.
Coordinate tasks and change tickets for external app upgrades.
Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
Performing System Maintenance and Seasonal Release (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)
Amenable to work at UP Ayala Technohub (Quezon City)
Amenable to work on a hybrid set-up (3x a week onsite)
Amenable to work in night shift
Required Qualifications:
Minimum of 3 years of experience as a Salesforce Platform and Application Administrator.
Strong configuration skills, including flows, automation, reports, and dashboards
Experience in Salesforce platform maintenance and organization health checks
Ability to read Apex code; writing Apex code is an advantage
Experience in development, automation, or systems integration is a plus
Preferred Qualifications:
Experience in managing large-scale Salesforce implementation projects
Proficiency in Salesforce deployment and sandbox management
Strong communication skills with a proven ability to work with key business stakeholders
Issue and ticket management experience
Knowledge of Salesforce integrations and external application upgrades
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- Minimum 3 years of experience as a Salesforce Platform and Application Administrator
- Strong Salesforce configuration skills, including flows, automation, reports, and dashboards
- Experience with Salesforce platform maintenance and organization health checks
- Ability to read Apex code
- Experience in development, automation, or systems integration
- Experience managing large-scale Salesforce implementation projects
- Proficiency in Salesforce deployment and sandbox management
- Strong communication skills and ability to work with key business stakeholders
- Issue and ticket management experience
- Knowledge of Salesforce integrations and external application upgrades
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
