Pfizer Jobs

People Experience Lead - Biopharma Division, Philippines

Pfizer

People Experience Lead - Biopharma Division, Philippines

Posted 2 Days Ago

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Makati City, Metro Manila, National Capital Region, PHL

In-Office

Expert/Leader

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Leads People Experience strategy for Pfizer’s Philippines commercial organization, partnering with leadership on workforce priorities, talent, organization effectiveness, change, culture, and engagement. Owns complex employee relations, investigations, disciplinary cases, labor relations, union engagement, governance, risk escalation, and legally defensible documentation. Coaches leaders, supports succession and performance management, manages organizational change, and ensures disciplined execution across the colleague lifecycle in a regulated, matrixed environment.

Summary Generated by Built In

The Lead People Experience (PX) serves as the strategic people partner to the Philippines Commercial Leadership Team and enabling functions. The role translates business priorities into practical people strategies and ensures disciplined execution across the colleague lifecycle.
This position has significant accountability for a unionized workforce and complex employee relations, labor relations, governance, disciplinary, and business partnership matters. Success requires strong commercial acumen, independent judgment, governance discipline, legal and policy awareness, operational rigor, and the confidence to escalate risks when necessary.
Key Responsibilities
1. Strategic Business Partnership

Partner with Commercial and enabling-function leaders to align people strategies with business and growth priorities.
Act as a trusted advisor on talent, leadership, organization, culture, workforce, and employee matters.
Leverage people insights and data to identify risks, challenge assumptions, and support decision-making.
Influence senior stakeholders with credibility, objective judgment, and professional courage.

2. Employee Relations, Disciplinary Matters & Case Governance

Lead complex employee relations matters, including investigations, disciplinary actions, grievances, performance issues, workplace concerns, and separations, ensuring fairness, confidentiality, neutrality, and due process.
Ensure consistent application of company policies, governance standards, and legal requirements.
Own end-to-end case quality, including investigations, evidence review, documentation, decision rationale, approvals, communications, and closure.
Ensure disciplinary documentation is accurate, evidence-based, legally defensible, and appropriately reviewed.
Maintain clear records, decision trails, approvals, confidentiality controls, and timely follow-through.
Build manager capability to handle ER matters early, fairly, consistently, and free from bias, retaliation, or conflicts of interest.

3. Labor Relations & Unionized Workforce Management

Lead labor relations activities including union engagement, grievance resolution, interpretation of collective agreements, and mitigation of workforce disruption.
Partner with Legal and internal experts on labor-sensitive matters and related risks.
Maintain constructive labor-management relationships while protecting compliance, management rights, and colleague dignity.
Proactively identify and mitigate labor-related risks.

4. Governance, Risk Management & Escalation

Serve as steward of people governance by embedding strong controls, approvals, and decision-making practices.
Identify and escalate employee relations, labor, legal, compliance, operational, and reputational risks.
Ensure critical actions follow required consultation, documentation, review, approval, and communication processes.
Maintain objectivity where business pressures or competing interests exist.
Support audit readiness and address recurring governance or execution gaps.

5. Talent, Performance & Leadership Capability

Lead talent reviews, succession planning, performance management, leadership development, and critical-role planning.
Facilitate evidence-based talent discussions with clear outcomes and accountability.
Coach leaders on performance, inclusion, judgment, people management, and accountability.
Build diverse and sustainable leadership pipelines.

6. Organization Effectiveness & Change

Advise on organization design, workforce planning, capability requirements, and role clarity.
Lead people-related aspects of organizational and commercial change through structured planning, communication, stakeholder alignment, and risk management.
Ensure organizational data and governance materials are accurate and decision-ready.

7. Culture, Engagement & Colleague Experience

Champion Pfizer values, ethical leadership, inclusion, well-being, and colleague experience.
Use employee feedback and organizational insights to drive culture and engagement improvements.
Foster an environment where concerns can be raised safely, respectfully, and without retaliation.

8. Operational & Execution Excellence

Balance strategic leadership with hands-on execution and accountability for PX deliverables.
Demonstrate strong planning, prioritization, process discipline, documentation, and follow-through.
Deliver recurring people, labor, governance, and operational responsibilities with reliability and clear ownership.
Balance speed and business responsiveness with governance rigor and sustainable outcomes.

Core Competencies

Strategic Business Partnership
Talent Management & Succession Planning
Organizational Design & Effectiveness
Change Leadership & Transformation
Leadership Coaching & Development
Culture, Engagement & Employee Experience
Employee Relations, Labor Relations & Governance
Governance, Risk Management & Decision Quality
Stakeholder Influence & Relationship Management
Empathy, Execution Excellence & Professional Courage

Qualifications & Experience
Must Have

Significant experience as a Senior HRBP or PX Leader supporting business leadership teams.
Deep expertise in employee relations, investigations, disciplinary processes, labor relations, and case governance.
Experience supporting a unionized workforce and managing high-risk labor and employee matters.
Strong knowledge of Philippine labor and employment practices.
Proven capability in talent management, performance management, succession planning, leadership advisory, organization effectiveness, and change management.
Ability to influence without authority, build credibility, and remain objective under pressure.
Excellent written and verbal communication skills, including preparation and review of sensitive documentation.
Strong planning, process management, quality control, and execution skills.
High integrity, ethical judgment, confidentiality, and professional courage.
Experience in matrixed, regional, or complex organizations.

Good to Have

Experience supporting commercial transformation, restructuring, workforce transitions, or go-to-market change.
Exposure to APAC or regional stakeholder environments.
Experience working with unions, employee representatives, works councils, or labor authorities.
Coaching expertise and manager capability-building experience.
Experience in highly regulated, compliance-driven, or values-based organizations.

What Success Looks Like

Leaders regard the PX Lead as a trusted, objective, and commercially astute advisor.
Employee relations, disciplinary, and labor matters are handled fairly, consistently, promptly, and with strong governance.
Critical documentation is accurate, evidence-based, legally defensible, and decision-ready.
Risks are identified early, escalated transparently, and effectively mitigated.
Talent and organization decisions are credible, inclusive, well-calibrated, and action-oriented.
People initiatives and operational responsibilities are delivered with quality, discipline, clarity, and measurable impact.
The roleholder is recognized for independent judgment, professional courage, principled influence, calm confidence, and strong execution.

Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
People Experience

Skills Required

Significant experience as a Senior HRBP or People Experience Leader supporting business leadership teams
Deep expertise in employee relations, investigations, disciplinary processes, labor relations, and case governance
Experience supporting a unionized workforce and managing high-risk labor and employee matters
Strong knowledge of Philippine labor and employment practices
Experience in talent management, performance management, succession planning, leadership advisory, organization effectiveness, and change management
Ability to influence without authority, build credibility, and remain objective under pressure
Excellent written and verbal communication skills, including preparation and review of sensitive documentation
Strong planning, process management, quality control, and execution skills
High integrity, ethical judgment, confidentiality, and professional courage
Experience in matrixed, regional, or complex organizations
Experience supporting commercial transformation, restructuring, workforce transitions, or go-to-market change
Exposure to APAC or regional stakeholder environments
Experience working with unions, employee representatives, works councils, or labor authorities
Coaching expertise and manager capability-building experience
Experience in highly regulated, compliance-driven, or values-based organizations

What the Team is Saying

Pfizer Compensation & Benefits Highlights

Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and robust mental‑health benefits, with eligible Pfizer medications available at no cost in U.S. plans. Family‑building support and transgender‑inclusive care are explicitly included, alongside wellbeing resources such as a reimbursement wallet and telehealth options.
Retirement Support — Retirement programs feature a 401(k) with company matching plus an additional Retirement Savings Contribution, complemented by company‑subsidized life, short‑term disability, and long‑term disability insurance. Materials also reference subsidized retiree medical coverage for eligible groups.
Leave & Time Off Breadth — Paid vacation, holidays, personal days, and paid parental and caregiver leave are consistently highlighted in current U.S. summaries and job postings. Options like buying extra vacation days and transition‑back support strengthen the time‑off offering.

Learn more about Pfizer's Compensation & Benefits →

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.