Salesforce Manager

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

We are looking for a Salesforce Manager who balances high-level business strategy with technical execution. In this role, you will be responsible for managing key stakeholders, deeply understanding the business operations, and leading a dedicated development team to deliver high-quality solutions. This is a hands-on management role; you must be comfortable transitioning from architectural discussions with executives to building Proof of Concepts (POCs) and guiding developers through complex code deployments.

Required Skills & Qualifications

• Education: Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field
• Language: Fluency in English is required
• Experience: Minimum of 7+ years in the Salesforce ecosystem with a proven track record in management or lead capacity.
• Business Acumen: Ability to translate complex business needs into technical specifications and vice versa.
• Technical Depth: Extensive hands-on experience with Apex, Lightning Web Components (LWC), Flow, and complex integrations.
• Certifications: Must hold multiple active Salesforce certifications (e.g., Platform Developer I/II, Administrator, and/or Architect track certifications).
• Leadership: Demonstrated experience managing direct reports and leading technical teams in an Agile environment.
• Communication: Strong interpersonal skills with the ability to influence stakeholders at all levels of the organization.
• Salesforce Platforms: Sales, Service, Marketing and Pardot

Key Responsibilities

Stakeholder & Business Management

• Liaise with Business Units: Serve as the primary point of contact for stakeholders to gather requirements and define project scopes.
• Strategic Understanding: Develop a deep understanding of internal businesses to ensure Salesforce solutions are driving tangible value.
• Expectation Management: Balance competing priorities and managing the project roadmap, ensuring stakeholders are informed of progress and potential blockers.

Team Leadership & Development

• Lead Development Workflows: Manage a team of developers and admins, overseeing the full development lifecycle from requirements gathering to deployment.
• Mentorship: Conduct code reviews, provide technical guidance, and foster professional growth within the team.
• Resource Allocation: Assign tasks based on team capacity and technical expertise to ensure timely delivery of sprints.

Technical Execution & POCs

• Hands-on Prototyping: Directly build Proof of Concepts (POCs) to validate technical feasibility before full-scale development begins.
• Solution Architecture: Ensure the platform remains scalable and maintainable by adhering to Salesforce best practices.
• Quality Assurance: Stay involved in the technical "weeds" to troubleshoot complex issues and ensure high-standard releases.