Salesforce Lead

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Reporting to the Global Head of Revenue Operations Systems, the Salesforce Lead will join the Revenue Operations Systems team on a 6-month contract, working at the heart of ITRS's commercial engine.

Why this role exists now: The team is currently supporting post-migration hypercare following a recent acquisition's and move from Zendesk to Salesforce Service Cloud, alongside two new projects about to get underway: the build and rollout of NPS surveys and reporting, and automating the capture of marketing activity in Salesforce for reporting. We need an experienced, highly technical contractor to provide additional capacity through this period, someone who can pick up meaningful ownership immediately, without a long ramp-up, and help the team keep pace across these initiatives.

The Revenue Operations Systems team builds and maintains the foundations that power ITRS's commercial ecosystem: daily stability, optimisation, and scalable evolution of the systems that drive GTM execution. This is a hands-on role for someone who can understand our existing architecture quickly and start contributing to live projects from week one.

In this role, you will receive a full-time 6-month contract, working from our London HQ with a hybrid work schedule.

• Work as part of the Revenue Operations Systems team, collaborating with colleagues while independently owning your own workstreams and deliverables.
• Get up to speed fast on ITRS's existing Salesforce architecture and immediately start contributing to active and upcoming projects, making scalable, maintainable changes aligned with best practice.
• Provide guidance on best-practice usage, scalable configuration, and process improvement, with minimal need for hand-holding.
• Support post-migration hypercare for a recently acquired business, and help stand up new initiatives including NPS survey reporting and marketing activity automation.

• A highly technical, proactive self-starter who can work independently from day one within a team environment, delivering consistent, high-quality outcomes under a compressed timeline.
• 5+ years as a Salesforce Administrator, with deep, hands-on expertise in Sales Cloud and Service Cloud.
• Certification: Salesforce Administrator (ADM 201) required.
• Extensive, current expertise in Salesforce configuration (Flows, LWC’s etc), able to build and troubleshoot with minimal guidance.
• Proven experience with data management and deployment tools, comfortable working in a live, actively-used org.
• Comfortable joining a live org mid-project, absorbing context quickly, and owning ambiguous or undocumented processes without a formal handover.
• Strong communicator, able to build trust quickly across teams and organisational levels.
• A track record of spotting issues, proposing practical fixes, and implementing improvements fast.
• Experience with survey tools and/or marketing automation integrations (e.g. NPS platforms, marketing attribution tooling) is a plus.
• Familiarity with post-acquisition system migrations or hypercare support is a plus.

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.