Jobs at ITRS

Provides day-to-day People Operations support across the employee lifecycle, including onboarding, changes, offboarding, absence, benefits, payroll coordination, HRIS administration, employee data audits, reporting, and process improvement. The role maintains accurate records, supports employees and managers, improves workflows through automation and technology, and contributes to scalable global HR processes and a consistent employee experience.

Lead the platform engineering organization responsible for the reliability, security, automation, and continuous improvement of ITRS’s Kubernetes-based Analytics SaaS platform. Manage and develop engineers, oversee incident response and operational standards, improve observability and resilience, and drive self-healing and intelligent automation. Partner with Engineering, Product, Security, and customer-facing teams while supporting Forward Deployed Engineering and meeting regulated-industry compliance and audit expectations.

Supports enterprise sales by delivering technical presentations, product demonstrations, workshops, RFP responses, and proof-of-concept implementations. Translates customer requirements into practical observability solutions, positions products against competitors, supports sales teams throughout the sales cycle, and provides technical account management for key accounts. Requires experience with APM, AIOps, monitoring tools, system administration, scripting, networking, and databases. Regional travel is required for client meetings and events.

Develop and support DevOps infrastructure for an observability platform, including Kubernetes-based deployments, CI systems, cloud environments, and infrastructure automation. Collaborate with Product, Engineering, Technical Communications, and Support to establish deployment best practices, assist clients with deployments, improve platform manageability, and implement scalable DevOps solutions. Provide technical support, knowledge sharing, and collaboration across teams.

Provide global Level 1–3 IT support and administer internal infrastructure across on-premises and cloud environments. Maintain servers, endpoints, networking, storage, domain controllers, identity and access management, firewalls, and cloud services. Troubleshoot complex technical issues, support hardware and software provisioning, maintain infrastructure continuity and security, coordinate with technical teams, and drive preventive maintenance and positive employee experience.

Provide 24/7 managed monitoring and support for client Geneos/ITRS components, respond to client queries, resolve incidents, perform root-cause analysis and configuration changes, deliver upgrades and improvements, document knowledge, and meet SLA targets.

Generate qualified enterprise sales opportunities across EMEA through high-volume outbound prospecting and inbound lead engagement. Qualify leads, book meetings for Account Executives, use sales tools to build campaigns, and collaborate with Marketing and Sales to drive pipeline and ARR growth for ITRS Observability and Uptrends DEM portfolios.

The Account Director will drive new business growth and manage existing accounts in financial services, ensuring high customer satisfaction and collaboration with various internal teams.

Quota-carrying Senior Account Executive responsible for new logo acquisition, expansion, and retention across a named US territory. Build and manage pipeline, lead full sales cycles, coordinate pre-sales/legal/services, execute territory plans, engage C-suite and technical stakeholders, and maintain CRM/forecasting discipline. Operate as a player-coach with potential first-line management responsibilities in a hybrid New York role.

Quota-carrying Senior Account Executive responsible for $1M+ ARR territory across regulated industries. Drive new logo acquisition, expansions, and retention; manage full sales cycle; build pipeline through prospecting and BDR support; act as player-coach for a small US team; maintain forecasting and CRM hygiene; engage C-suite and technical stakeholders; collaborate with pre-sales, marketing, channel, and customer success to accelerate deals.

The Managed Services Consultant monitors ITRS components, resolves client issues, performs root cause analysis, and implements technical solutions ensuring high uptime and client satisfaction.

The Customer Solutions Engineer leads the technical sales process, delivers product demonstrations, and translates client needs into solutions. They work closely with sales and product teams and engage with enterprise-level clients to drive adoption and growth of ITRS products.

Develop complex distributed systems using Java, Kafka, and Kubernetes. Mentor team members and contribute to all phases of the product lifecycle.

Lead preparation of monthly management accounts, variance analysis, budgeting and financial modelling. Improve data integrity (ARR, Salesforce), streamline reporting processes, and partner with commercial and operational leaders to provide actionable financial insight for senior leadership and the Board.

Owner of the MarTech stack and marketing reporting: design and maintain Pardot-Salesforce integrations, campaign infrastructure, data governance, lead scoring/routing, dashboards for leadership, and advanced analysis to improve funnel performance and revenue impact.

Design, deploy and maintain observability platform infrastructure; collaborate with product and support to define deployment best practices; work on-site with clients to implement and support stack; improve manageability, security, and automation of deployments across cloud and hybrid environments.

The Customer Success Manager at ITRS is responsible for building relationships with enterprise customers, monitoring platform usage, guiding customer adoption, and acting as a trusted advisor while working closely with various stakeholders to improve customer outcomes.