Jobs at ITRS

Quota-carrying Senior Account Executive responsible for new logo acquisition, expansion, and retention across a named US territory. Build and manage pipeline, lead full sales cycles, coordinate pre-sales/legal/services, execute territory plans, engage C-suite and technical stakeholders, and maintain CRM/forecasting discipline. Operate as a player-coach with potential first-line management responsibilities in a hybrid New York role.

Manage the London office and oversee administration across global locations during a six-month sabbatical cover. Responsibilities include facilities, maintenance, suppliers, office access, onboarding, payments, procurement, health and safety compliance, risk assessments, fire marshal and first aid programs, DSE assessments, events, budgets, and ESG initiatives. Lead a three-person administration team and support executives, employees, visitors, and external partners.

Own enterprise software revenue across an EMEA territory, including new-logo acquisition, renewals, expansion, pipeline generation, forecasting, and full-cycle sales. Build executive and technical stakeholder relationships, develop territory strategy, and sell observability solutions to regulated industries. The role also acts as a player-coach, providing daily team leadership and potentially progressing into first-line management while collaborating with presales, marketing, customer success, legal, and channel partners.

Owns revenue generation across an EMEA territory, including new-logo acquisition, renewals, expansion, forecasting, and enterprise account strategy. Leads complex B2B software sales to regulated-industry customers, engaging technical, procurement, legal, and executive stakeholders. Builds pipeline through prospecting and partner collaboration, coordinates cross-functional GTM teams, and acts as a player-coach with potential first-line management responsibilities.

Generate qualified sales pipeline across EMEA through high-volume outbound prospecting and inbound lead engagement. The role qualifies leads, schedules meetings for Account Executives, maintains Salesforce data, collaborates with Marketing and Sales, and targets enterprise technology decision-makers. Success is measured by outreach activity, meetings booked, lead conversion, pipeline generation, and contribution to ARR growth.

Owns and maintains the mobile platform, network infrastructure, and mobile device fleet in Paris. Designs and builds network architecture, manages routing, switching, firewalls, VPNs, and wireless systems, monitors performance, and resolves incidents. Provides Tier 1–3 support, performs data-center hardware maintenance, supervises the mobile platform operations team, mentors an apprentice, delivers IT projects, and communicates with international teams in English.

Lead the platform engineering organization responsible for the reliability, security, automation, and continuous improvement of ITRS’s Kubernetes-based Analytics SaaS platform. Manage and develop engineers, oversee incident response and operational standards, improve observability and resilience, and drive self-healing and intelligent automation. Partner with Engineering, Product, Security, and customer-facing teams while supporting Forward Deployed Engineering and meeting regulated-industry compliance and audit expectations.

Supports enterprise sales by delivering technical presentations, product demonstrations, workshops, RFP responses, and proof-of-concept implementations. Translates customer requirements into practical observability solutions, positions products against competitors, supports sales teams throughout the sales cycle, and provides technical account management for key accounts. Requires experience with APM, AIOps, monitoring tools, system administration, scripting, networking, and databases. Regional travel is required for client meetings and events.

Develop and support DevOps infrastructure for an observability platform, including Kubernetes-based deployments, CI systems, cloud environments, and infrastructure automation. Collaborate with Product, Engineering, Technical Communications, and Support to establish deployment best practices, assist clients with deployments, improve platform manageability, and implement scalable DevOps solutions. Provide technical support, knowledge sharing, and collaboration across teams.

Provide 24/7 managed monitoring and support for client Geneos/ITRS components, respond to client queries, resolve incidents, perform root-cause analysis and configuration changes, deliver upgrades and improvements, document knowledge, and meet SLA targets.

Generate qualified enterprise sales opportunities across EMEA through high-volume outbound prospecting and inbound lead engagement. Qualify leads, book meetings for Account Executives, use sales tools to build campaigns, and collaborate with Marketing and Sales to drive pipeline and ARR growth for ITRS Observability and Uptrends DEM portfolios.

The Account Director will drive new business growth and manage existing accounts in financial services, ensuring high customer satisfaction and collaboration with various internal teams.

The Managed Services Consultant monitors ITRS components, resolves client issues, performs root cause analysis, and implements technical solutions ensuring high uptime and client satisfaction.

The Customer Solutions Engineer leads the technical sales process, delivers product demonstrations, and translates client needs into solutions. They work closely with sales and product teams and engage with enterprise-level clients to drive adoption and growth of ITRS products.

Develop complex distributed systems using Java, Kafka, and Kubernetes. Mentor team members and contribute to all phases of the product lifecycle.

Owner of the MarTech stack and marketing reporting: design and maintain Pardot-Salesforce integrations, campaign infrastructure, data governance, lead scoring/routing, dashboards for leadership, and advanced analysis to improve funnel performance and revenue impact.

The Customer Success Manager at ITRS is responsible for building relationships with enterprise customers, monitoring platform usage, guiding customer adoption, and acting as a trusted advisor while working closely with various stakeholders to improve customer outcomes.