Jobs at ITRS

Provide 24/7 managed monitoring and support for client Geneos/ITRS components, respond to client queries, resolve incidents, perform root-cause analysis and configuration changes, deliver upgrades and improvements, document knowledge, and meet SLA targets.

The Corporate Development & Strategy Manager will execute M&A transactions, develop market analysis, manage stakeholders, and create executive outputs to drive strategic growth initiatives.

Quota-carrying Senior Account Executive responsible for new logo acquisition, expansion, and retention across a named US territory. Build and manage pipeline, lead full sales cycles, coordinate pre-sales/legal/services, execute territory plans, engage C-suite and technical stakeholders, and maintain CRM/forecasting discipline. Operate as a player-coach with potential first-line management responsibilities in a hybrid New York role.

Provide commercial legal advice across global operations, lead complex SaaS and software licensing deals, manage legal risk and compliance (including GDPR), support IP, M&A and product/legal intersections for AI and emerging technologies, oversee company secretarial duties, and build scalable legal processes and templates.

The Account Director will drive new business growth and manage existing accounts in financial services, ensuring high customer satisfaction and collaboration with various internal teams.

Quota-carrying Senior Account Executive responsible for $1M+ ARR territory across regulated industries. Drive new logo acquisition, expansions, and retention; manage full sales cycle; build pipeline through prospecting and BDR support; act as player-coach for a small US team; maintain forecasting and CRM hygiene; engage C-suite and technical stakeholders; collaborate with pre-sales, marketing, channel, and customer success to accelerate deals.

Support quote-to-cash accuracy and governance by reviewing quotes, opportunities, renewals, and amendments; manage approvals, data quality across Salesforce and billing systems; resolve deal exceptions; support month/quarter-end and commission readiness; improve processes, documentation, and cross-functional coordination with Sales, Finance, Legal, and Renewals.

Develop complex distributed systems using Java, Kafka, and Kubernetes. Mentor team members and contribute to all phases of the product lifecycle.

The Customer Solutions Engineer will support sales through technical presentations, manage client requirements, oversee Proof of Concepts, and conduct technical workshops, ensuring client satisfaction and acceptance of products.

The Customer Solutions Engineer leads the technical sales process, delivers product demonstrations, and translates client needs into solutions. They work closely with sales and product teams and engage with enterprise-level clients to drive adoption and growth of ITRS products.

The Managed Services Consultant monitors ITRS components, resolves client issues, performs root cause analysis, and implements technical solutions ensuring high uptime and client satisfaction.

As a Product Manager, you will lead the development of analytics-driven products, focusing on telemetry data analysis and anomaly detection to enhance operational insight and performance in regulated environments.

Design, build, and support CI/CD and deployment infrastructure for a next-generation observability platform. Define deployment best practices, assist clients with stack deployment, improve manageability and supportability, and collaborate across Product, Engineering, TechComms, and Support.

Design, deploy and maintain observability platform infrastructure; collaborate with product and support to define deployment best practices; work on-site with clients to implement and support stack; improve manageability, security, and automation of deployments across cloud and hybrid environments.

Lead and execute ITRS's global B2B events program end-to-end, delivering owned and third-party events. Responsibilities include venue and supplier management, event logistics and onsite execution, pre/post event communications, promotion, attendee experience, scalable event playbooks, ROI tracking, and close sales alignment to drive pipeline. Hybrid role based at London HQ with event travel.

As a Senior Product Designer, you will create intuitive workflows and dashboards, elevate UI quality, and ensure user-friendly design by collaborating with engineers and conducting usability tests.

The Customer Success Manager at ITRS is responsible for building relationships with enterprise customers, monitoring platform usage, guiding customer adoption, and acting as a trusted advisor while working closely with various stakeholders to improve customer outcomes.

Generate qualified sales opportunities in financial services via outbound prospecting (phone, LinkedIn, email). Research and qualify leads, schedule discovery calls, maintain pipeline in Salesforce and Apollo, and collaborate with Sales and Marketing to refine messaging and support account strategies.