At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Are you an experienced Salesforce Developer with a passion for innovation and a proven track record of success in Salesforce administration? Our team is looking for someone like you! As our ideal candidate, you will have in-depth hands-on experience customizing the Salesforce platform using declarative functionality and code when necessary to extend its capabilities. You should also have a deep understanding of Salesforce, Apex, LWC, Experience Cloud,CPQ, its out-of-the-box capabilities, and how to properly extend it to meet business needs.
As a professional in your career, you should feel comfortable and confident in contributing to discovery sessions, acting as a technical advisor to our business partners and architects, and assisting our team in gathering and documenting technical requirements. In addition, you should have exposure to modern DevOps tooling and be able to assist the team in understanding the value of DevOps processes and how to implement and use these tools for development, deployment, and testing activities. You should also be comfortable analyzing the existing codebase and providing suggestions to optimize and reduce technical debt.
Key Responsibilities
- You will be responsible for the design, development, testing and implementation of elegant solutions in our Salesforce instance
- Support and maintain current Salesforce instance(s), including the data model, coding best practices, user permissions, integrations with third party and internal applications, security settings
- Design, develop, test, document, and deploy high quality business solutions on the Salesforce platform based on business needs and industry best practices
- Work closely with team members to develop applications in Salesforce and research integration issues
- Recommend and implement improvements and new functionality in Salesforce, and deliver support and solutions for break/fix issues
- Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
- Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development
- Develop administrative salesforce tools and functionality, research integration issues, and troubleshoot platform-related issues
- Review and respond to incident tickets utilizing a ticket tracking tool and follow up to ensure timely resolution
- Facilitate continuous improvement within the environment & document best practices and operational procedures
- Monitor Salesforce.com usage for compliance & maintain security for Salesforce.com data
- Stay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions
Qualifications
- A bachelor’s degree (preferably with an emphasis in Business Administration , Engineering or Information Systems), or equivalent experience
- 2- 4 years’ experience in Salesforce Development including Custom Objects, Apex, Triggers, Web Services, LWC, REST APIs, SOAP Web Services and Migration Tools, CI/CD and DevOps Tools
- Salesforce Certified System Architect or Salesforce Certified Technical Architect certifications preferred
- 3 + years’ experience in building custom UI solutions using Salesforce Lightning design system (SLDS), Salesforce Lightning UI, LWC, and web technologies (HTML 5, CSS3, XML, jQuery, JavaScript)
- Experience with Salesforce Platform events, Streaming API, Change data capture, Customer Data Platform and AgentForce
- 3+ year of experience in tools and technologies, such as JIRA/Confluence and Github
- 3+ years of experience Knowledge of Agile methodologies and working across entire software development lifecycle including design, development, testing, implementation, deployment, maintenance
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Similar Jobs
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
