Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
YOUR ROLEIn close collaboration with CRM product teams, Data & AI asset teams, and platform engineering, the Salesforce Data360 & Agentforce Specialist acts as the technical specialist for Salesforce Data Cloud / Data360 and Agentforce integration within Edenred’s Data & AI ecosystem.
The role ensures Salesforce customer data, events, and knowledge are modelled, governed, and exposed as reusable enterprise assets, and that Agentforce agents are designed and operated as production-grade, secure, and observable systems, fully aligned with Edenred’s Data & AI platform standards.
Responsibilities• Act as technical specialist for Salesforce Data Cloud / Data360
• Design and maintain Customer 360 / Account 360 data models aligned with enterprise canonical models
• Ensure Salesforce data is governed, consent-aware, and quality-controlled by design
• Integrate Salesforce data and events with the Data & AI platform (ingestion, activation, reverse ETL)
• Design and implement Agentforce agents leveraging: Salesforce context and workflows, Enterprise data and knowledge assets
• Ensure Agentforce agents follow the standard Data & AI lifecycle (design → build → run → evolve)
• Embed security, observability, cost awareness in CRM-embedded agents
• Support fast-track CRM agentic pilots, ensure clean promotion to industrial mode
• Contribute to Agent marketplace and reusable CRM/Agentforce patterns
• Participate in Design Authority and CRM-Data-AI alignment forums
YOUR PROFILESalesforce & CRM Expertise
• Strong experience with Salesforce Data Cloud / Data360
• Solid knowledge of Salesforce Service Cloud and Sales Cloud
• Understanding of CRM data modelling, identity resolution, and consent management
• Experience with CRM activation and reverse ETL patterns
Data & AI Engineering Literacy• Good understanding of data engineering fundamentals (models, pipelines, quality)
• Exposure to GenAI and agentic patterns (RAG, orchestration, tool calling)
• Familiarity with knowledge management and context injection for agents
Production & Integration Mindset• Comfortable working with platform constraints, CI/CD, and SRE practices
• Awareness of observability, reliability, and cost drivers for AI workloads
• Ability to work across CRM, Data Platform, and AI domains
Apply now and Vibe with Us!
Skills Required
- Strong experience with Salesforce Data Cloud or Data360
- Solid knowledge of Salesforce Service Cloud and Sales Cloud
- Understanding of CRM data modeling, identity resolution, and consent management
- Experience with CRM activation and reverse ETL patterns
- Understanding of data engineering fundamentals, including models, pipelines, and data quality
- Exposure to generative AI and agentic patterns, including RAG, orchestration, and tool calling
- Familiarity with knowledge management and context injection for agents
- Comfort working with platform constraints, CI/CD, and SRE practices
- Awareness of observability, reliability, and cost drivers for AI workloads
- Ability to work across CRM, data platform, and AI domains
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
