The Role
Design and build enterprise Salesforce solutions across Sales, Service and Experience Clouds using Apex, LWC and Visualforce. Implement AI-driven features with Einstein, Einstein GPT and Data Cloud, integrate external ML services, create prompt-driven Flows, implement Platform Events and CI/CD, maintain/security-govern solutions, write bulkified unit tests, and support field service integrations (Dispatch.me).
Summary Generated by Built In
Position: Salesforce Data Cloud and Agentforce Developer
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Engagement Type: Full Time
Responsibilities include but are not limited to:
- Develop enterprise-grade solutions on the Salesforce platform.
- Build advanced solutions using:
- Apex (Batch, Queueable, Future, Schedulable)
- Lightning Web Components (LWC)
- Visualforce (where applicable)
- Design complex data models, role hierarchies, sharing rules, and security architecture.
- Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
- Design and implement AI-driven solutions using:
- Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
- Einstein GPT
- Salesforce Data Cloud
- Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
- Build prompt-driven workflows using generative AI within Salesforce Flows.
- Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
- Implement real-time AI inference via Platform Events and asynchronous processing.
- Work with structured and unstructured datasets for AI model training and insights.
- Apply Responsible AI principles, data governance, and compliance standards.
- Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
- Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
- Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
- Build prompt-driven workflows using generative AI within Salesforce Flows.
- Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
- Implement real-time AI inference via Platform Events and asynchronous processing.
- Work with structured and unstructured datasets for AI model training and insights.
- Apply Responsible AI principles, data governance, and compliance standards.
- Write high-coverage, bulkified unit tests and enforce code quality standards.
- Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
- Work with CI/CD pipelines using Azure DevOps, Copado.
- Conduct code reviews and enforce secure coding best practices.
- Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.
We're Excited if this is You!
- Experience and Qualifications of the Role:
- 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
- Apex classes, Controllers and Triggers
- Lightning Web Components (LWC)
- Visualforce
- SOQL & SOSL
- Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
- Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
- Integration: Experience with API-based integrations, middleware, or custom connectors.
- Experience Working with Salesforce data model, security model, and sharing rules.
- Experience building custom dashboards and reports.
- 3+ years’ Designing and implementing AI-driven solutions using:
- Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
- Einstein GPT
- Salesforce Data Cloud
- Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
- Experience with Dispatch.me, invoicing, or field services is a plus.
Education:
- Bachelor’s degree in computer science, information technology, or equivalent experience.
Certificates, Licenses, Registrations:
- Salesforce Platform Developer II
- AI Specialist certification
- Data Cloud Consultant
- Salesforce Certified Platform App Builder (nice to have)
- Salesforce Admin certification
Skills Required
- 5+ years of IT experience including dedicated Salesforce development across Sales, Service, and Experience Cloud
- 3+ years designing and implementing AI-driven solutions using Salesforce Einstein, Einstein GPT, and Salesforce Data Cloud
- Apex (Batch, Queueable, Future, Schedulable), Apex classes, controllers and triggers
- Lightning Web Components (LWC)
- Visualforce
- JavaScript (ES6+)
- SOQL & SOSL
- Experience configuring and customizing Workflows, Process Builder, Flows, Validation Rules and Approval Processes
- Experience with Platform Events, asynchronous processing, and bulkified unit tests
- API-based integrations, middleware or custom connectors (REST APIs)
- Experience with Salesforce data model, security model, role hierarchies, sharing rules
- Build custom dashboards and reports
- Experience with CI/CD pipelines using Azure DevOps and/or Copado
- Experience applying Responsible AI principles, data governance, and compliance standards
- Familiarity with Dispatch.me or field service integrations (Dispatch platform or Salesforce Field Service)
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Salesforce Platform Developer II certification
- AI Specialist certification
- Data Cloud Consultant certification
- Salesforce Certified Platform App Builder
- Salesforce Admin certification
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The Company
What We Do
dotSolved, headquartered in Silicon Valley, provides business process automation, modern application engineering, and cloud infrastructure services. It helps small, medium, and large enterprises pursue digital transformation by defining, automating, and optimizing complex processes and engineering data- and analytics-driven applications. The company serves sectors including technology, energy, manufacturing, financial services, media, communications, retail, healthcare, and education, with experience in Big Data, ERP, and supply chain.
