Salesforce CRM Analytics (CRMA) Technical Specialist

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Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. 

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

The Salesforce CRM Analytics (CRMA) Technical Specialist will be responsible for designing, developing, and implementing advanced analytics solutions using Salesforce CRM Analytics (formerly known as Einstein Analytics). The ideal candidate will have a strong background in Salesforce, data analytics, and business intelligence, with the ability to translate business requirements into effective analytical solutions.

Key Responsibilities:

Solution Design and Development:

· Design and develop advanced analytics solutions using Salesforce CRM Analytics.

· Create custom dashboards, reports, and data visualizations to meet business requirements.

· Implement data integration processes to ensure accurate and timely data availability in CRM Analytics.

Data Management and Integration:

· Collaborate with data teams to integrate data from various sources into Salesforce CRM Analytics.

· Ensure data quality and consistency by implementing data validation and cleansing processes.

· Manage data flows and pipelines to support analytical needs.

Business Analysis and Requirements Gathering:

· Work closely with business stakeholders to gather and analyze requirements for analytics solutions.

· Translate business needs into technical specifications and design documentation.

· Provide insights and recommendations based on data analysis to support business decision-making.

Performance Optimization and Troubleshooting:

· Monitor and optimize the performance of CRM Analytics solutions.

· Identify and resolve issues related to data integration, visualization, and overall system performance.

· Implement best practices for data management, security, and compliance.

User Training and Support:

· Conduct training sessions for end-users to ensure effective utilization of CRM Analytics solutions.

· Provide ongoing support and troubleshooting assistance to users.

· Create and maintain documentation, including user guides and technical manuals.

Continuous Improvement:

· Stay updated on the latest Salesforce CRM Analytics features, updates, and best practices.

· Proactively identify opportunities for process improvement and optimization.

· Contribute to the development of analytics strategies and roadmaps.

Qualifications:

Experience:

· Minimum of 3-5 years of experience in Salesforce CRM Analytics (Einstein Analytics) or similar analytics platforms.

· Proven experience in designing and developing advanced analytics solutions and data visualizations.

Skills:

· Strong proficiency in Salesforce, including Salesforce CRM Analytics, Salesforce Lightning, and Apex.

· Experience with data integration tools and techniques, such as Salesforce Data Loader, ETL tools, and APIs.

· Proficiency in SQL and data manipulation languages.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.

Certifications: Salesforce Certified Einstein Analytics and Discovery Consultant, Salesforce Administrator, or other relevant certifications are a plus.

Preferred Qualifications:

· Experience with other Salesforce products, such as Sales Cloud, Service Cloud, or Marketing Cloud.

· Familiarity with business intelligence tools and technologies, such as Tableau, Power BI, or Qlik.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.