Role Overview
You’re a Salesforce Business Analyst who loves turning messy, complex business needs into clean, scalable Salesforce solutions. In this role, you’ll be the key link between stakeholders and the Salesforce engineering team, owning requirements end-to-end across Service Cloud, Sales Cloud and Experience Cloud.
You’ll spend your time understanding how the business really works, designing smart configurations using objects, flows and automation, and making sure what gets built in Salesforce is clear, testable and delivers real value. You’ll work in a global, Agile environment, partnering with teams across APAC, EMEA and the US, and have a direct impact on the quality, reliability and usability of the Salesforce platform that powers the business.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff)
- Lead requirement discovery across Service Cloud, Sales Cloud and Experience Cloud, and translate needs into Salesforce-led solutions.
- Turn business requirements into clear, testable user stories in Jira, with strong acceptance criteria and supporting documentation.
- Collaborate closely with Salesforce developers and testers to reduce ambiguity, minimise rework and keep delivery on track.
- Review and refine Salesforce configuration (objects, fields, flows, validation rules, automations) to align with business processes and data model.
- Support and sometimes execute testing, ensuring stories meet the definition of done and are ready for deployment.
These are the essentials you’ll need to get an interview
- At least 3 years working specifically as a Salesforce Business Analyst (not just a general BA role).
- Hands-on experience with Salesforce Service Cloud and Sales Cloud, including configuration, standard/custom objects, flows and data model.
- Solid understanding of Salesforce automation tools (Flows, Process Builder, validation rules) and how they support end-to-end business processes.
- Ability to read and interpret Salesforce metadata and understand core deployment concepts enough to explain technical constraints and options to stakeholders.
- Experience working in Agile teams using Jira for managing user stories, subtasks and acceptance criteria.
- Strong written and verbal communication skills, with the ability to work independently and drive clarity among diverse stakeholders.
It would be great if you had these too, but we’ll support you if you don’t
- Exposure to CPQ, RevOps, CLM or e-signature tools such as DocuSign in a Salesforce context.
- Experience in a global SaaS environment, working with distributed teams and stakeholders.
- Familiarity with Salesforce deployment tools (for example, Gearset or Copado) or relevant Salesforce certifications (Administrator, Business Analyst, or similar).
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Skills Required
- 3+ years of experience as a Salesforce Business Analyst
- Hands-on experience with Service Cloud and Sales Cloud
- Solid understanding of Salesforce processes, data model, and automation (functional)
- Experience working in Agile / Jira-based delivery teams
- Excellent communication and documentation skills
- Ability to work independently and take ownership
- Exposure to CPQ, RevOps, CLM or DocuSign
- Experience in a global SaaS organisation
- Familiarity with Salesforce deployment tools
Diligent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diligent and has not been reviewed or approved by Diligent.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision options. Wellness programs are also highlighted as part of the package.
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Retirement Support — Retirement offerings include a 401(k) with employer match in the U.S. and regional plans internationally. This structure underscores support for long-term savings.
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Leave & Time Off Breadth — Time off is framed as flexible with “unlimited PTO” and periodic recharge weeks in some areas. Parental leave is also promoted within the global package.
Diligent Insights
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
