Position Overview:
We are seeking a skilled Salesforce Business Analyst (BA) to join our dynamic team. The ideal candidate will possess a deep understanding of Salesforce functionalities and business processes, coupled with excellent analytical and communication skills. The Salesforce BA will play a critical role in gathering and analyzing business requirements, translating them into Salesforce solutions, and ensuring successful implementation and optimization of Salesforce systems.
Key Responsibilities:
1. Requirements Gathering and Analysis:
- Collaborate with stakeholders to elicit, document, and prioritize business requirements related to Salesforce implementations and enhancements.
- Conduct thorough analysis of existing business processes and systems to identify opportunities for improvement and automation using Salesforce capabilities.
2. Solution Design and Documentation:
- Translate business requirements into clear and detailed functional specifications, user stories, and process flows for Salesforce development and configuration.
- Work closely with Salesforce developers and administrators to design and document scalable and efficient Salesforce solutions.
3. Salesforce Configuration and Customization:
- Configure Salesforce objects, fields, workflows, validation rules, and other functionalities to meet business requirements.
- Collaborate with development teams to design and implement customizations, integrations, and enhancements using Apex, Visualforce, and other Salesforce technologies.
4. Testing and Quality Assurance:
- Develop and execute comprehensive test plans to ensure the quality and reliability of Salesforce solutions.
- Conduct user acceptance testing (UAT) and facilitate user training and adoption of new Salesforce features and functionalities.
5. Deployment and Support:
- Coordinate deployment activities and ensure smooth migration of Salesforce changes from development to production environments.
- Provide ongoing support and troubleshooting assistance to end users, addressing any issues or enhancements related to Salesforce systems.
Qualifications:
- Bachelor's degree in Business Administration, Computer Science, or related field.
- 3+ years of experience as a Business Analyst, with a focus on Salesforce CRM implementations.
- Salesforce certifications such as Salesforce Certified Administrator (ADM201) or Salesforce Certified Platform App Builder (DEV402) preferred.
- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
- Proficiency in Salesforce configuration, customization, and integration techniques.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Experience with Agile methodologies and tools such as JIRA is a plus.
Top Skills
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
