Salesforce ATM Engineer

About the job

Ready to push the limits of what’s possible? Join Sanofi Digital and you can play a vital part in the performance of our entire business while helping to make an impact on million patients around the world.

Sanofi is dedicated to chasing the miracles of science to improve people's lives. As a Patient Experience Salesforce Advanced Therapy Management (ATM) Engineer, you will play a critical role in development, unit testing, deployment and code quality management that directly support our patient services mission. This position combines deep technical expertise in Salesforce ATM with a strong commitment to patient privacy, data security, and healthcare compliance standards.

Main Responsibilities

A Salesforce Advanced Therapy Management (ATM) role involves configuring and developing solutions for multiple therapies, focusing on patient management, multi-step scheduling (apheresis, manufacturing, infusion), therapy orchestration (using Salesforce Flows), and integrating with 3rd party systems, streamline the patient journeys from enrollment to treatment, requiring technical skills in Apex, Lightning, and deep functional knowledge of Healthcare Cloud processes.

Key Responsibilities:

• Salesforce Development & Configuration: Designing, building, and customizing ATM applications, Apex classes, Triggers, Lightning Components, Visualforce, Flows, and Process Builders.

• Therapy Orchestration: Implementing complex, multi-step therapy workflows (e.g., apheresis, infusion) using Salesforce Flows and defining stages, steps, and tasks.

• Multi-Step Scheduling: Configuring and managing Salesforce Scheduler for booking appointments across different sites/territories for therapy steps.

• Integration: Developing integrations with 3rd party tools for therapy orchestration.

• Data Management: Managing participant data, clinical info, enrollment progress, and ensuring data integrity for complex care journeys.

• User & Role Management: Setting up user profiles, permission sets, and ensuring proper access for business end users, coordinators, and other roles.

• Reporting & Compliance: Configuring COI/COC (Chain of Identity/Custody) reporting and tracking.  

• Collaborate with cross-functional teams to define, design, and ship new features.

• Troubleshoot and resolve software defects and issues.

• Ensure performance, quality, and responsiveness of applications.

• Stay updated with the latest industry trends and technologies to drive innovation.

Healthcare Compliance and Patient Data Protection

• Maintain strict adherence to Sanofi Patient Services standards and compliance requirements.

• Ensure all solutions comply with PHI (Protected Health Information) and PII (Personally Identifiable Information) regulations.

• Implement GDPR-compliant data handling, storage, and processing practices.

• Maintain patient data safety and privacy as the highest priority in all technical decisions.

• Participate in compliance audits and implement remediation actions as needed.

• Stay current with healthcare data regulations including HIPAA, GDPR, and other applicable standards.

About You

• Bachelor’s degree in computer science, Engineering, or a related field.

• Minimum of 6 years of experience in software development.

• Strong Salesforce platform expertise (Admin & Dev).

• Proficiency in Healthcare Cloud, especially the Advanced Therapy Management data model.

• Experience with Salesforce Scheduler, Flows, Apex, and Lightning.

• Experience with Evaluation flows, platform events, CDC, REST, SOAP API & bulk API is required

• Understanding of advance therapy processes and patient journeys.

• Ability to work with cross-functional teams (clinical, IT, business).

• Knowledge of Agent force is desirable

• Excellent communication and teamwork abilities.

• Ability to work in a fast-paced and collaborative environment.

• Familiarity with CI/CD tools and practices to streamline development and deployment workflows.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. 

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!