Responsibilities:
- Develop, maintain and provide solutions for Salesforce by recommending configuration enhancements and new workflows drive Sales operations to align with business needs and objectives.
- Design, test and maintain Salesforce workflows and establish users, profiles, permission sets, roles, sharing rules, and security controls on the system.
- Manage and maintain all tools and technologies integrated into Salesforce and utilized by Revenue Operations and cross-functional teams to ensure data accuracy and integrity.
- Maintain CPQ pricing, products, and rules.
- Streamline workflows and improve efficiency, from lead generation to customer acquisition and renewals, using data and technology.
- Develop and maintain in-depth knowledge of the business to streamline processes, identify bottlenecks and opportunities for improvement, and optimize the end-to-end revenue cycle to support organizational goals and objectives.
- Provide training and technical support to end-users on Salesforce, Apollo, Loopio, and other Revenue and Sales tools.
- Regularly review and analyze Smile Digital Health’s tech-stack to ensure efficiency and remove redundancies.
- Develop and maintain documentation outlining processes, procedures, and policies
- Comply with the privacy, security and confidentiality policies.
- Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
- 3+ years experience in Salesforce administration. (Experience in a healthcare technology environment, preferred).
- 3+ years experience building and running reports in Salesforce and supporting a modern tech stack.
- Familiarity with pipeline generation tools such as Apollo, SalesNavigator, and Marketing tools like Salesforce Pardot.
- Excellent verbal and written communication skills with strong interpersonal and relationship building abilities.
- In-depth Salesforce knowledge and demonstrated previous experience in developing and establishing system workflows, workflow optimization, system integration, and ensuring data integrity and analysis.
- Salesforce certified administrator or Salesforce Advanced Administrator certificate or in progress, preferred.
- Experience with Loopio, ZoomInfo, Netsuite and/or Klient, preferred.
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What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
