Salesforce Administrator

We are looking for a Salesforce Administrator to join our Revenue Operations department who is energetic, driven, and thrives in a positive, forward-thinking, and collaborative environment. The ideal candidate is well-versed in the world of SaaS, highly organized, and passionate about system optimization, technical troubleshooting, and data integrity.
In this role, you will be the primary business owner of our Salesforce ecosystem. Beyond standard administration, you will serve as the first line of defense for technical configuration issues and complex data mapping discrepancies across our tech stack. You will implement best practices, integrate key platforms, identify development initiatives, and standardise the adoption of Salesforce across the organization. 
Key Responsibilities:

• Act as the primary business owner and administrator for the Salesforce platform
• Investigate, diagnose, and resolve complex configuration issues, system bugs, and Salesforce data mapping/integration errors across upstream and downstream systems
• Perform advanced administration and configuration of Salesforce CPQ and core CRM functionalities, ensuring seamless automation flows
• Design and maintain Object architecture, Page Layouts, Validation Rules, Flows, approval processes, custom fields, formulas, and Chatter groups to enhance business efficiency
• Leverage a foundational understanding of Salesforce development to review existing customizations, collaborate effectively with developers on complex enhancements, and identify when a solution requires programmatic development (Apex/Triggers) versus declarative configuration
• Manage user setups, profiles, roles, permissions, and security settings
• Perform routine database maintenance, de-duping, and cleanup procedures to ensure premium data quality and reliable mapping structures

Qualifications & Skills:

• Bachelor’s degree in business, Finance, Information Technology, or a related field
• 1–2 years of relevant Salesforce administration experience
• Salesforce Certified Administrator designation is a must
• Good foundational understanding of Salesforce CRM, opportunity management, and configuration
• Hands-on experience or familiarity with Salesforce CPQ tools and pricing structures
• Automation Mastery: Advanced proficiency with Salesforce Flow (building, debugging, and optimizing complex record-triggered, schedule-triggered, and screen flows)
• Integrations & Third-Party Automation: Proven experience connecting Salesforce with other ecosystem tools and external platforms. Direct experience designing, managing, and troubleshooting automated workflows using Make or similar iPaaS tools is highly required
• Strong ability to document technical requirements, manage competing priorities, and handle dotted-line resource workflows smoothly
• Must be amenable to work in Eastern Time Zone (9pm-6am PH time)

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women® 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.
That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.
Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.
Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

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Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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Artificial Intelligence Disclosure: Our recruitment process is human-led. While our Applicant Tracking System (ATS) includes an AI-enabled "talent match" feature to help compare applications against job requirements, this tool is not used as a decision making factor and it is not used to rank candidates by suitability. All applications are personally reviewed by our recruitment team, and all decisions regarding interview selection and hiring are made solely by human employees.

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