Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Salesforce Administrator – Metro Manila, Philippines
To support our continued growth, we are seeking a skilled and collaborative Salesforce Administrator to join our IT Applications Delivery team. This role will be primarily responsible for sustaining, optimizing, and scaling our Salesforce platform, supporting Sales, Marketing, and Customer Success functions. The ideal candidate will partner closely with Sales Operations and IT to drive adoption, improve data quality, deliver automation, and align Salesforce with business strategy.
The position is based in Metro Manila, Philippines, and requires working during US Pacific time zone hours, where the GTM teams are primarily based.
Key Responsibilities
- Act as the Salesforce administrator, overseeing org configuration, security model, and platform optimization.
- Design, build, and maintain automation using Salesforce Flows for complex business processes across Sales and Marketing.
- Develop and maintain custom objects, fields, page layouts, record types, and Lightning apps to support evolving business needs.
- Partner with Sales Ops and Marketing Ops to build impactful reports and dashboards that improve pipeline visibility and forecasting accuracy.
- Manage data quality initiatives, including deduplication, cleansing, validation, and stewardship using Data Loader or other data hygiene tools to ensure trusted reporting.
- Support and enhance integrations with GTM tools (e.g., People.ai, Seismic, Outreach), ensuring reliable syncs and scalability.
- Work with IT and vendors to manage upgrades and troubleshoot issues.
- Stay current with Salesforce releases, emerging features, and architectural best practices to ensure the platform supports global growth.
- Manage sandbox refreshes and environment readiness, and deploy changes to production through our DevOps tooling, following established change management and release processes.
Key Requirements:
- Bachelor’s degree in Computer Science, Information Science, or a related technical field (or equivalent experience).
- 4+ years of Salesforce administration experience in mid-to-large scale orgs; multi-team/global environment preferred.
- Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or Sales Cloud Consultant certifications strongly preferred.
- Deep hands-on experience with Salesforce Flows and Lightning App Builder, with a proven track record of replacing legacy Workflow/Process Builder automations.
- Strong understanding of data modeling, sharing architecture, role hierarchies, and Salesforce security best practices.
- Strong analytical, problem-solving, and troubleshooting skills with a focus on usability and operational efficiency.
- Excellent communication skills, with the ability to partner with both technical and business stakeholders.
- Exposure to Salesforce CPQ and a PRM Community is a plus but not required.
Why You’ll Love This Role:
- You’ll be the Salesforce expert driving one of our most critical platforms, directly influencing how GTM teams operate and succeed.
- You’ll collaborate with smart, supportive teammates across Sales, Marketing, and IT.
- You’ll shape how Salesforce is leveraged with cutting-edge GTM technologies to fuel growth, efficiency, and customer success.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Bachelor's degree in Computer Science, Information Science, or related field (or equivalent experience)
- 4+ years of Salesforce administration experience in mid-to-large scale orgs
- Salesforce Administrator certification
- Hands-on experience with Salesforce Flows and Lightning App Builder, including replacing Workflow/Process Builder
- Strong understanding of data modeling, sharing architecture, role hierarchies, and Salesforce security best practices
- Experience with data quality initiatives, deduplication, cleansing, validation, and stewardship using Data Loader or similar tools
- Experience supporting and enhancing integrations with GTM tools (e.g., People.ai, Seismic, Outreach)
- Experience managing sandbox refreshes, environment readiness, and deploying changes via DevOps tooling following change management processes
- Strong analytical, problem-solving, troubleshooting, and communication skills to partner with technical and business stakeholders
- Advanced Administrator, Platform App Builder, or Sales Cloud Consultant certifications
- Exposure to Salesforce CPQ and a PRM Community
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
