Our IT team is looking for a skilled Salesforce Administrator focused on helping develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.
In this role you will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance.
The technology landscape is in continual evolution, and IDEXX is leading the way with agile responses to practice needs and a holistic approach to systems integration. We develop customer-centric solutions that deliver value for practices, pets and their families, working across the company to leverage the best minds possible for technical innovation.
Come join a passionate, collaborative and innovative team that prides itself in delivering quality and timely results that Wow! their business partners.
In This Role:
- You will analyze, understand and translate business needs into scalable technical solutions with a focus on user experience leveraging Salesforce best practices
- You would also design, configure, test, debug and document programs based on technical configurations developed by analysts and project teams
- You will also provide daily system/application administration
- You will manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required
- In this role you would also assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholder, project team, and IT counterparts
- You would serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups
- You would develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
- You would follow Internal Audit policies and procedures and provide information as needed
- You would participate in on-call rotation
What You Will Need to Succeed:
- You have 3-5+ years related Salesforce Administration experience
- Your Location: We are looking for someone that lives within the New England area (in Maine, NH or MA). If you are driving distance to our corporate HQ in Westbrook, Maine, we off a flexible hybrid environment where we require a max of 8 days per month on side and alternatively if you are in NH or MA, there is the option to go on-site less frequently than 8.
- You have experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
- You have experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
- You have strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud and Mobile Design
- You have demonstrated ability to work in a complex and highly-integrated Salesforce implementation
- You have Great people skills and Communication skills! Excellent customer service and business relationship building skills, problem solving skills, and ability to work independently as well as within teams. Overall strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences.
- Sandbox environment management
- Experience with Agile/Scrum development practices
- Bachelors degree or equivalent combination of education and experience required
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
Additional things that would be nice for you to have…
- Salesforce Certified Platform Developer I
- Familiarity with writing test classes and basic understanding of Salesforce development landscape including Apex and Lightning Web Components.
- Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM and CPQ
What you can expect from us:
• Base annual salary target: $90000 - $105000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-EV1
Skills Required
- 3-5+ years related Salesforce Administration experience
- Location: must live in New England (Maine, NH, or MA) and be within driving distance to corporate HQ (hybrid onsite up to 8 days/month)
- Experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
- Experience using development/integration/deployment tools: Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX
- Strong Salesforce product knowledge including Sales Cloud, Service Cloud and Mobile Design
- Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
- Sandbox environment management
- Participate in on-call rotation
- Experience with Agile/Scrum development practices
- Bachelor's degree or equivalent combination of education and experience
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Strong communication, customer service and business relationship building skills
- Salesforce Certified Platform Developer I
- Familiarity with writing test classes and basic understanding of Apex and Lightning Web Components
- Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM and CPQ
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
