Salesforce Administrator

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

You will be responsible for developing and maintaining tailored Salesforce solutions to drive operational efficiency, booked revenue and enhance user experience for Multiverse’s Go-To-Market teams. 

This role exists within our Revenue Operations team, reporting to the Director of GTM Systems. You will collaborate very closely with the Sales Operations, Strategy & Operations and our Data & Insights teams. You will be a Salesforce subject-matter-expert and will be required to be a confident voice in solutioning, enablement & systems architecture for internal stakeholders.

The ideal candidate will have a track record of successfully delivering large Salesforce projects E2E through Scoping, Build, User-acceptance testing, Implementation and Enablement.  You will be methodical, creative and collaborative, with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving Tech organisation, so flexibility and adaptability are therefore also key attributes to be successful in this role.

What you’ll focus on:

• Gather requirements from internal teams to understand key business needs

• Design, build and maintain bespoke Salesforce solutions (e.g. Complex Flows, Screen flows, custom settings, custom objects,  validation rules, Reports and Dashboards & third-party integrations) that solve for our most significant business needs

• Be comfortable with development life-cycle best practices and pushing changes from sandbox environments on a weekly schedule.

• Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)

• Work with the Head of Systems to influence the Salesforce roadmap & strategy
  

System Administration, User Enablement & Support 

• Provide tactical support for our 270 Salesforce users ranging from access controls, permission set groups, new feature requests, reports & dashboards 

• Managing user provisioning, licencing & group membership 

• Monitor Salesforce system usage & proactively identify/mitigate system issues

• Design & deliver training for different groups of Salesforce users

About you

• 3-4 years of hands-on experience as a Salesforce Administrator/ Developer (Sales Cloud & Service Cloud)

  • Management of Salesforce security model & system configuration; Profiles, Permission sets, Role hierarchies, User access policies etc

  • Debugging & resolving technical issues within Salesforce

• Successful track record of building successful applications in Salesforce

  • Architectural design

  • Automation: Complex Record Triggered Flows, Screen flows, custom settings, custom objects,  validation rules, Reports & Dashboards and third-party integrations.

• Demonstrable experience of successfully implementing large Salesforce projects E2E

  • Excellent requirements gathering

  • Innovative problem solving utilising latest Salesforce releases

  • Communication & influence

• Strong interest in & knowledge of upcoming Salesforce releases & functionality

Nice to haves:

• “Certified Salesforce Administrator (ADM201)” or “Certified Salesforce Platform Builder” certification

• Knowledge of Apex classes/ Triggers.

• Knowledge of Lightning Web Components 

How we hire

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.