The Role
The SalesForce Administrator will manage and optimize SalesForce and Certinia features, collaborate with various teams, perform system maintenance, and provide user support while enhancing data quality and integrations.
Summary Generated by Built In
SalesForce Administrator
at Tevora
Irvine, CA or Fairfax, VA
If you haven’t heard of Tevora, it’s because we’ve done our job!
Tevora is a tight-knit community of professionals with a shared passion for our craft. Every day, we combine in-depth knowledge of cybersecurity, technology, and compliance to help create more secure digital environments. To Tevorans, every problem is a puzzle in need of solving. We strongly believe that if we put smart, driven people in a room together, they will accomplish great things. We maintain a supportive culture that celebrates continuous learning, diverse perspectives, and sharing the wins. That's why we have our eyes on you.
What’s the role?
Tevora is seeking a mid-level SalesForce Administrator to support Tevora’s SalesForce and Certinia (PSA and FFA) services. The ideal candidate will have fundamental administrator knowledge of SalesForce services along with troubleshooting skills, monitoring, and customer service experience.
A day in the life could include:
- Collaborating with PMO, Sales Operations, Marketing, and Finance leads to:
- Leverage and maximize Salesforce and Certinia (PSA & FFA) features/capabilities
- Gather and understand business requirements and translate them into technical solutions within the Salesforce ecosystem
- Create custom reports and dashboards within the Salesforce platform to continuously monitor data quality and integrity
- Identify platform features that we can benefit from
- Maintain existing builds and integrations (3rd Party sales apps, HRIS, etc.)
- Leverage and manage outside technical consultants
- Perform system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, etc
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Continuously learn and stay current with Salesforce and Certinia features and best practices
- User Access Management
- Onboarding and offboarding
- Change managers, project owners
- Provide technical support and guidance to end users
- Proactively manage and triage automation errors/bugs
- Manage and triage user-submitted issues via ticketing system(s)
- Create and maintain up-to-date documentation
Necessary skills and qualifications:
- Bachelor’s degree from an accredited college or university
- Continuously work to improve one's own performance by pursuing opportunities for learning and getting feedback on one's own performance.
- Able to listen effectively and communicate in formal and informal settings using written and verbal methods.
- Build and maintain relationships with colleagues through the sharing of ideas and advice, and show leadership through self-motivation and initiative.
- Demonstrate sound judgment and decision-making capability by identifying problems and creating solutions to overcome them.
- Able to manage multiple projects and assess project priorities, create detailed action plans, organize, and schedule meetings and tasks effectively.
- Results-oriented by understanding how to use selling techniques to identify opportunities, negotiate and manage sales, manage business needs, and cost requirements.
- Plan and carry out tasks without detailed instructions and prepare for problems or opportunities in advance by taking ownership of situations and being proactive in approach.
We've got you covered!
- Comprehensive Healthcare Benefits
- 401 (k) w/ Employer Matching
- Paid Vacations
- Paid Holiday
- Vibrant Work Culture
Additional Qualifications:
- Eligible to work in the United States
EEOC Statement
Tevora is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or other applicable legally protected characteristics.
Top Skills
Certinia
Salesforce
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The Company
What We Do
Tevora is a specialized management consultancy focused on cybersecurity, risk and compliance services.
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