NeoWork is seeking an experienced and certified Senior Salesforce Administrator to support our client's Revenue Operations team. This critical role is ideal for someone who thrives on owning the Salesforce infrastructure end-to-end, from scoping and discovery to implementation, QA, and user support.
The ideal candidate will bring deep technical expertise, strategic thinking, and the ability to build scalable, business-aligned solutions. If you’re passionate about clean data, automation, and empowering teams through optimized CRM systems, we’d love to hear from you.
Responsibilities- Own and manage the full Salesforce environment, including system performance, configuration, and governance.
- Design and implement custom fields, flows, views, dashboards, and automations to enhance usability and performance.
- Build and maintain user roles, profiles, permissions, and hierarchies to ensure proper access control.
- Conduct proactive QA, manage storage usage, and monitor for potential outages or performance issues.
- Communicate system updates in advance, ensuring end-users are informed and supported.
- Provide ongoing user support and troubleshooting with a customer-first mindset.
- Stay current with Salesforce releases and features, applying them to improve business operations.
- Lead change management efforts and mentor junior team members where applicable.
- Respond to ad hoc report and dashboard requests while developing strategic reporting frameworks.
- Collaborate cross-functionally to translate business needs into scalable technical solutions.
- 3+ years of proven experience as a Salesforce Administrator in a fast-paced environment.
- Salesforce Administrator Certification (SFDC Certified Administrator).
- Salesforce Advanced Administrator Certification (SFDC Certified Advanced Administrator).
- Proficiency in quality assurance (QA) processes and testing best practices.
- Experience in project scoping, discovery, and implementation for Salesforce-related solutions.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills and ability to work cross-functionally.
- Ownership mindset with a proactive and collaborative approach.
- Must be located in Colombia or Argentina and available for occasional hybrid engagements (10 in-office days per month, if applicable).
- Full-time, permanent employment
- All legally mandated benefits based on local laws
- Health insurance
- Upskill/learning allowance
- Mental health days
- Annual performance reviews and growth opportunities
- 100% home-based (unless local in-office participation is requested)
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What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
