Salesforce Administrator

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. 

Our responsibility goes far beyond business. We are independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Job Description

As a Salesforce Administrator at Bosch Service Solutions, we offer you the opportunity to work in a dynamic, fast-paced, fun, and multinational environment. The role is crucial in driving our organization's success through the effective use of Salesforce. For our clients, you will be responsible for shaping the project delivery further. Your role will help ensure that the solutions present in the development cycle adhere to industry best practices and quality standards, delivering long-term value within the Bosch organization. If you have a passion for optimizing systems, ensuring data accuracy, and improving operational efficiency, we encourage you to apply and be part of our dynamic team.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Work #LikeABosch

Focus Areas

System Configuration & Documentation:

• Maintain overall system configuration and adhere to change control protocols.
• Customization of declarative components such as fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
• Ensure technical documentation.
• Create and update reports and dashboards following best practices.

Deployment and Support:

• Provide high-quality support to users with tasks and problem-solving technical inquiries.
• Support deployments and work with the Team towards continuous integration.
• Support End Users to clean, manipulate, and update data.

Security & Data Management:

• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
• Ensure compliance with data security, privacy, and regulatory requirements.

Qualifications

• Qualifications: University Diploma
• Years of Experience: At least 2,5 years in-depth working knowledge in Salesforce Ecosystem.
• Salesforce Expertise:
  • Strong technical skills in Salesforce Administration, including in-depth knowledge of flows, approval process, validation & sharing rules, and familiarity with Salesforce platform features and limitations.
  • Apply CRM best practices, Salesforce objects and the relationships between them.
  • Knowledge about Salesforce status accounting – ownership of information such as data storage, government limits
  • Experience handling change requests and evaluating efforts necessary.
  • Familiarity with VS Code and Dev Ops Centre is a plus.
• Industry Experience: Notable experience in Service Cloud, Sales Cloud, Field Service Lightning. Experience in Manufacturing, and Maintenance industries is beneficial.
• Analytical and Problem-Solving Skills: Analytical business process development & problem-solving skills. Versed in logical constructions of code syntax and formula creation.
• Data Management: Proficiency with data manipulation tools and uploading techniques such as Data Loader, Workbench, Excel, Plug-Ins.
• System Troubleshooting: Capabilities in troubleshooting and fixing system issues.
• Documentation and Communication: Experience creating clear and concise documentation that is maintained and archived.
• Way of working: Exceptional skills in analytical development and problem solving. Versed in agile methodology/processes; Bringing in strong interpersonal and communication skills; Team-oriented work.
• Certificates: Candidate holds relevant Salesforce certifications, such as Administrator, App Builder, Sales Cloud Consultant Certification or Service Cloud Consultant.
• Language Proficiency: Fluent written and spoken English. German is a big plus but it is not required.

Additional Information

At BOSCH, we take pride in upholding the timeless values instilled by our founder, Robert Bosch. Among these values, diversity stands as a cornerstone of our culture. We believe that by embracing the richness of diverse backgrounds, perspectives, and experiences, we foster an environment where innovation thrives and excellence is achieved.

Our commitment to diversity is more than a statement; it's woven into the fabric of BOSCH.

Join us in honoring Robert Bosch's legacy and shaping a future where every voice is heard, and every individual is valued for their unique contributions.