The Role
ControlUp creates an autonomous workplace where the day runs itself.
We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows.
No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.
The Role
The Salesforce Administrator will report to our System Analyst – who is responsible to drive the performance of our Salesforce environment – and work closely with our Revenue Operations team. The Salesforce Administrator will support our System Analyst to enhance and optimize our Salesforce platform, ensuring it meets the evolving needs of our Sales, Marketing, Customer Success, Finance and Product teams. The ideal candidate will have strong technical skills, a deep understanding of Salesforce best practices, and the ability to collaborate cross-functionally to drive process improvements and automation.
How You’ll Spend Your Day
- Salesforce Administration & Maintenance
- Create and maintain user setup, roles, profiles, permissions, and security settings
- Maintain system integrity and performance, collaborate with our Sales Operations team to ensure data accuracy
- Perform regular audits, backups, and updates to ensure system efficiency
- Process Optimization & Automation
- Develop and optimize Salesforce workflows, validation rules, and automation
- Support sales, marketing, and customer success teams by improving lead routing, opportunity management, and reporting capabilities
- Identify and implement process improvements to enhance efficiency and data quality
- Data Management & Reporting
- Ensure data cleanliness and integrity through deduplication, enrichment, and validation processes
- Create and maintain reports, dashboards, and key performance indicators (KPIs) for various business units
- Assist in data migrations, integrations, and updates
- User Support & Training
- Serve as a key point of contact for Salesforce-related issues and troubleshooting
- Develop training and documentation for end-users to enhance system adoption and proficiency
- Collaborate with stakeholders to gather requirements and implement solutions that align with business needs
- Cross-Functional Collaboration
- Work closely with the Lead Systems Analyst, RevOps, SalesOps, IT, Marketing, Product and Finance teams to ensure Salesforce aligns with company goals
- Assist with Salesforce integrations with third-party applications
- Participate in the development and execution of Salesforce roadmap initiatives
Your Experience and Qualifications
- 2-5 years of experience as a Salesforce Administrator in a fast-paced environment
- Salesforce Administrator Certification (ADM-201) required; additional certifications (Advanced Admin, Platform App Builder) are a plus
- Hands-on experience with Salesforce configuration, including Flows, Process Builder, custom objects, and permission sets
- Strong data management skills, including proficiency with Data Loader and data import/export tools
- Basic understanding of Apex, Lightning components, and third-party integrations is a plus
- Strong analytical and problem-solving skills with attention to detail
- Ability to work independently and in a team-oriented environment
- Excellent verbal and written communication skills to interact with technical and non-technical stakeholders
- Highly organized with the ability to manage multiple projects and priorities effectively
Experience & Technical Skills
Soft Skills & Attributes
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The Company
What We Do
Today, millions of us work remotely, and we wouldn’t want it any other way. We’ve discovered that having more flexibility to work wherever and however we want frees us to bring our best at work and in life. ControlUp's Digital Employee Experience management platform empowers IT teams to make remote work simple and more reliable.
