Salesforce Administrator

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Position Overview:

• The Salesforce Administrator is responsible for the overall development, configuration, and support of the Salesforce platform. The scope of projects will include data migrations, new builds (converting old processes to Salesforce), and process optimization (improving existing objects, relationships, and workflows). The Salesforce Administrator will independently work to build, test, implement, and document solutions based on business requirements. The Salesforce Administrator will leverage their knowledge and best practices to deliver creative solutions that align with the corporate strategy.

Let's talk about your role and responsibilities:

• Champion Salesforce best practices, aligning platform features with business goals, and drive user adoption.
• Collaborate with stakeholders to capture requirements, create user stories, and document workflows.
• Configure Salesforce with custom objects, fields, flows, permission sets, roles, dashboards, and reports.
• Manage and prioritize the project backlog, ensuring responsiveness to business needs and recurring issues.
• Conduct QA testing, execute data updates, and maintain project tracking tools for real-time task visibility.
• Manage and troubleshoot third-party integrations and APIs to ensure seamless data flow across systems (e.g., SFDC, Gong, Marketo, 6sense, Ironclad, LinkedIn Nav, Lusha)
• Provide ongoing training and support for end users and admins, creating clear documentation for a seamless user experience.
• Oversee case queue management, data quality, compliance, and troubleshooting.

Your Profile:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 3+ years of experience as a Salesforce Administrator.
• Salesforce certifications, ideally Platform App Builder and Salesforce Administrator.
• Proven experience leading Salesforce projects, including managing timelines, resources, and stakeholder expectations.
• Proficiency in Salesforce core configuration, Flow, Data Loader, and Excel.
• Experience with tools such as JIRA, SFDC Analytics, and integrations with SFDC and Outlook.
• Familiarity with SaaS/subscription-based business models is preferred.
• Experience with tools such as JIRA. Service Cloud, and Microsoft 365
• Proven experience leading Salesforce projects, including managing timelines, resources, and stakeholder expectations.

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid