Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
Salesforce Administrator
About the Role
We’re seeking a skilled Salesforce Administrator to join our team and play a key role in developing and implementing technology solutions that power our Meetings and Workplace product offerings. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, and can quickly identify areas of improvement. You’ll be collaborating with our agile team of system administrators, developers, product managers, and business stakeholders to ensure we are delivering high-value solutions to our internal teams and clientele.
In this role, you will partner with our Senior Salesforce Administrator and report directly to the Director of Engineering.
Note: This role is remote, however, the candidate must reside in either the NYC or London Metro Areas and be available to come onsite for team meetings occasionally. The candidate must also be able to work without sponsorship.
What You’ll do
- Design, implement, and support solutions for Convene’s Salesforce instance and integrations with other core business systems: ie. Hubspot, Docusign, GetFeedback, Nexudus, and Sage
- Automate business reporting and conduct ad-hoc reporting for our executive teams – i.e. Sales, Marketing, Finance, Operations, and Technology teams
- Work closely with business stakeholders, digital product, and engineering teams to plan, create, and perform User Acceptance Testing (UAT)
- Continuously create and update technical documentation of current system setup, including custom objects, fields, flows, validation rules, and security configurations.
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Work with fellow Salesforce administrators and Developers in agile sprints
- Implement Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Collaborate with Sales Enablement and other departments to develop comprehensive training materials and user documentation.
Requirements:
- 3+ Years of Salesforce experience required (Sales Cloud experience is a must)
- Salesforce Administrator Certification (required)
- Additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant) are a plus
- Experience working in hospitality and/or coworking solution industries preferred
- Ability to translate requirements into scalable, best-practice technical solutions
- Demonstrated proficiency with Salesforce's declarative capabilities, including but not limited to: Flow, approval processes, fields, page layouts, record types, dynamic layouts, custom settings, dashboards and reports, and change management and governance
- Understanding of database principles and best practices, and can construct SOQL statements (if needed)
- Experience working with scrum is a plus
About You
- Well-versed in Salesforce configuration and administration
- Data-oriented, organized, and analytical, adept at working in a team environment, and able to handle multiple priorities
- Ability to work cross-functionally with various departments on integrative projects
- Comfortable explaining technical and business-driven processes, analyses, and recommendations to executives and non-technical teams as you are discussing technical trade-offs with engineers
- You take ownership of projects and drive them to completion
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary:
Salary Min: $85,000 Salary Max: $95,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.
We’re Here For You:
At Convene, you’ll receive:
- Excellent health coverage for you and your family starting day one
- Medical and insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug and recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
#LI-LC1
What We Do
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/
With the acquisition of etc.venues in 2023, Convene is now the largest provider of premium meeting and event venues in the U.S. and UK.
Why Work With Us
Be part of a passionate community of individuals dedicated to helping companies host their most important in-person, virtual, and hybrid events, or supporting them as they make their home in one of our premium office suites. Born from hospitality, fueled by grit - our people get us past the horizon. Join us: https://convene.com/careers/
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