Salesforce Administrator (P-082)

 SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. 

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step. 

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits

• Work from everywhere
• Private Medical Insurance
• English Academy for Employees and Relative
• Business Skills Coach – Certifications
• Events and Additional Perks

This is a remote position for Costa Rica and Colombia
This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica or Colombia to apply for this role.
 

As a Salesforce Administrator (Litify Specialist), you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. You will oversee user and license administration, handle escalated support tickets, develop and maintain dashboards, create automation workflows (Flows & Process Builder), and provide training and documentation. Your role will also involve gathering requirements, implementing best practices, and working closely with stakeholders to drive adoption and efficiency.

Key Responsibilities:

• Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions.
• Manage and resolve user support tickets, providing technical assistance as needed.
• Gather requirements from stakeholders and propose technical solutions to improve workflows and processes.
• Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports.
• Monitor user adoption and provide training to enhance system proficiency.
• Develop and maintain training materials and technical documentation.
• Support and integrate Salesforce apps (e.g., phone systems).
• Ensure data integrity through best practices and proactive system maintenance.

Qualifications:

• Minimum 2 year of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify.
• Trailhead Badges/Super Badges demonstrating expertise in Salesforce administration.
• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in workflow automation, including Process Builder, Flows, and Data Loader.
• Proactive mindset for continuous platform improvement and best practices.
• Ability to troubleshoot, analyze complex issues, and implement scalable solutions.
• Excellent communication and relationship-building skills to collaborate with stakeholders at all levels.
• Experience with Metadata, Apex Class, and Triggers is a plus.