Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.
About the roleWe're looking for a Salesforce Administrator to manage, configure, and support our Salesforce platform — keeping our data clean, our workflows reliable, and our teams able to actually use the system day to day.
Responsibilities- Administer and maintain the Salesforce platform: user management, roles, profiles, permission sets, and security settings
- Create and maintain custom objects, fields, page layouts, validation rules, and flows
- Build and maintain reports and dashboards for stakeholders across the business
- Monitor data integrity — deduplication, data cleansing, and routine audits
- Provide first-line troubleshooting and technical support to end users
- Manage system upgrades and test new Salesforce releases before rollout
- Document processes, configuration changes, and internal training materials
- Deliver onboarding and training sessions for new users
- Gather requirements from stakeholders and translate them into workable Salesforce solutions
- Collaborate with cross-functional teams (Sales, Operations, Customer Success) on their Salesforce needs
Requirements
- Bachelor's degree in Business or a related field
- 1–2 years of experience administering or supporting a CRM system — Salesforce experience is a plus, not required; full training is provided
- Strong problem-solving and troubleshooting skills
- Fluent, professional English communication skills — written and verbal
- Comfortable managing multiple requests and priorities at once
- Detail-oriented, with strong data accuracy and organizational habits
- Able to learn new systems quickly and take ownership without close supervision
- Salesforce Administrator Certification (ADM 201)
- Experience with Salesforce Lightning, Flow Builder, Sales Cloud, or Service Cloud
- Familiarity with data management tools (Data Loader, Excel/Google Sheets)
BenefitsWhy Join Momos?
- Mission-driven, fast-paced, entrepreneurial environment
- Collaborative, flat company culture
- Comprehensive private health insurance
- Discretionary trips to our offices worldwide, with global travel medical coverage
- Cross-cultural team bonding and networking
Momos is an equal-opportunity workplace that embraces diversity and different cultures. We started as an international company and know that building an organization with diverse experiences, perspectives, and opinions allows our team to grow and excel.
Love Food? Join our Team!
Skills Required
- Bachelor's degree in Business or a related field
- 1-2 years administering or supporting a CRM system
- Salesforce experience
- Strong problem-solving and troubleshooting skills
- Fluent professional English communication skills, written and verbal
- Comfortable managing multiple requests and priorities
- Detail-oriented with strong data accuracy and organizational habits
- Able to learn new systems quickly and take ownership without close supervision
- Salesforce Administrator Certification (ADM 201)
- Experience with Salesforce Lightning, Flow Builder, Sales Cloud, or Service Cloud
- Familiarity with data management tools (Data Loader, Excel/Google Sheets)
What We Do
Running a restaurant in today’s world can be difficult. Momos helps restaurants maximize revenue and growth through its digital marketing, reputation management and analytics platform. Momos is dedicated to helping restaurants scale and build their businesses, and is pushing forward the shift towards the eCommerce-ization and digitalisation of the Food and Beverage industry. Momos has raised USD 6.5m in seed funding co-led by Sequoia Capital India and Alpha Wave Incubation (AWI), which is backed by DisruptAD and managed by Falcon Edge Capital. Global investors K3 Ventures, Captii Ventures, Hong-Kong based Integrated Capital, HOF Capital, JIA Group, and execs from global food delivery and software companies also participated in the round. Momos currently works with some of the biggest restaurants in APAC & globally including Shake Shack, Salad Stop, Lo & Behold and many more.
