Role: Salesforce Admin
Description: Blackthorn.io builds powerful native Salesforce applications that help organizations manage events, payments, and messaging at scale. As a Salesforce Administrator, you'll be the backbone of our internal Salesforce instance, ensuring our team has the tools, data, and automations they need to deliver exceptional experiences to our customers.
What You'll Do
- Own and optimize our Salesforce environment, serving as the primary point of contact for all platform-related needs
- Manage user access, security settings, and permissions while maintaining data integrity across the organization
- Build and refine automations using Flow to streamline business processes
- Create custom reports and dashboards that drive decision-making across teams
- Handle ongoing system maintenance, including sandbox management and release updates, and proactively identify and manage areas of technical debt
- Partner with Sales, Customer Success, and Marketing, along with outside agencies and contractors, to translate business requirements into scalable solutions
- Document processes and configurations to ensure institutional knowledge is preserved as we grow
What We Look For
- 3+ years of hands-on Salesforce administration experience
- Active Salesforce Administrator certification
- Proficiency in building complex Flows, managing integrations, and troubleshooting issues independently
- Experience in a B2B SaaS environment with an understanding of subscription business metrics
- Strong experience working cross-functionally to support marketing, sales, and finance stakeholders
- Strong English communication skills for collaboration across time zones
- Curiosity and an ownership mindset, you proactively identify platform improvements rather than waiting to be asked
- Familiarity with our tech stack or Blackthorn products is a plus
What we offer
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% - time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children's 529 college fund assistance (if in the US)
About Blackthorn
We have four native apps on the Salesforce AppExchange for managing Events, collecting Payments, sending Messages, and protecting Data. We’re a growing, distributed team with teammates in countries across the world. We move fast and have a significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1-person companies to Fortune 500s.
Why is our work important
Our apps continue to be easy to use and setup, due to continuous refinements with our UX. Most apps in our space take weeks to implement; ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors. We believe enterprise apps should be as easy to use as consumer mobile apps.
What the job will bring you
A deep level of satisfaction through ownership of your role. You'll get more autonomy than at other companies (our team has told us). Connection. Our team is tightly knit, assisted through our annual company trip (as we're remote). Challenge. We're trying to move as quick as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life: "Meaningful work and meaningful relationships" provide meaning to life. We aim to bring this.
While we are a Remote first culture we are currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI
Top Skills
What We Do
We believe everything in life should be easy to use, whether it's Instagram or piloting one of Elon's rockets. We've built the highest-rated Event Management and Payment Processing apps for Salesforce users, so businesses can focus on their customers instead of having to fight with their CRM.
