Technical Account Manager at Adjust (Remote)

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Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support. 

In 2021, Adjust was acquired by AppLovin (Nasdaq: APP), a leading marketing software platform providing developers with a powerful, integrated set of solutions to solve their mission-critical functions like user acquisition, monetization and measurement.

 

Your role:

As an Account Manager for the EMEA region, you will be a part of a team based in Germany. You'll work closely with teams such as Integration and Sales. Additionally, you'll be in charge of delivering an exceptional customer experience, which plays a major part in our mission of retaining clients and them being satisfied with the Adjust product. 

 

Your responsibilities: 

  • Technical contact for your clients within Adjust
  • Support your clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have regular check-in calls with your client base
  • Provide tailored training to your clients
  • Work with a global support team 

 

What you bring: 

  • Know-how on how to manage client expectations (especially more advanced client inquiries) 
  • Understanding of how to deal with clients quickly and effectively
  • Exceptional written communication skills and a master at email communication
  • Willingness to travel (when relevant again) 
  • Knowledge of mobile or SaaS environment / ad-operations is beneficial
  • Excellent communication skills in English and German

 

What’s in it for you:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • Education budget for ongoing professional development & continuous learning
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product
  • Flexible work from policy and vacation policy 
  • Childcare program (Berlin only), paid parental leave
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • Discounted Gym Membership with Urban Sports Club
  • Free annual BVG transportation ticket (Berlin only)
  • Mental health support with qualified therapists
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Relocation package and visa assistance for you and your family

More details about our company culture and perks can be found on our career page, or have a sneak peek of our office in Berlin.

Interested? Let's talk! 

More Information on Adjust
Adjust operates in the Marketing Tech industry. The company is located in San Francisco, CA. Adjust was founded in 2012. It has 583 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Employee Stock Purchase Plan, Performance Bonus and Remote Work Program. To see all 5 open jobs at Adjust, click here.
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