Greenhouse Software
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Technical Account Manager at Greenhouse Software (Remote)

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We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Technical Account Manager to join our team!

In this role, you'll collaborate with our Customer Success, Sales, Engineering, and Technical Support teams, troubleshooting a wide range of technical inquiries from our customers. You'll be the owner of ongoing technical relationships throughout the entire customer journey - from implementation to ongoing optimization. You will have the opportunity to dive deep into all aspects of the Greenhouse Recruiting product suite.

Who will love this job
  • A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements
  • An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
  • A trusted subject matter specialist – you will learn the ins-and-outs of our product and are creative and inventive in finding solutions to our customer’s toughest challenges
  • An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies
What you’ll do
  • Resolve technical issues by working with our customers to answer questions, provide guidance, solve issues, and route product feedback
  • Triage open customer issues, escalating when appropriate, to ensure timely follow-up and satisfactory resolution
  • Act as a trusted advisor to clients and become an extension of the customer’s team.
  • Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users, to business reviews with C-suite executives
  • Demonstrate thought leadership and be a valued internal resource across customer success, sales, product, and engineering and maintain our high bar for customer experience
  • Support your teammates in a highly collaborative environment and contribute ideas to improve processes
  • Use learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one
You should have
  • Experience as a Technical Account Manager, or similar role
  • Background managing complex, global Enterprise account
  • Experience collaborating with a large cross-functional account team
  • Excellent organization skills and an eye for detail
  • The ability to translate technical concepts for various non-technical audiences
  • Background in SaaS, a plus
  • Background in HR or Talent Acquisition, a plus
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $72,000 - $98,000

#LI-VV1


Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022),  and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days' vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.


Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page


**We are a distributed company and do our best work where it works best for us - as individuals and as teams. At this time, all employees are working remotely due to COVID-19.**

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

The vibe of the Denver office is pretty laid back. People move to Colorado for a reason, to enjoy the beauty of the Rocky Mountains. In the office we have mountain bikers, hikers, skiers, climbers, and people who just like drinking beer outside. We try to plan events that beer drinkers, non-beer drinkers, outdoorsy people non outdoorsy people.

Harrison Woodson

Sales Development Representative II

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Team Manager, Customer Success

How do your team's ideas influence the company's direction?

The Support team connects with hundreds of users each day and is a vital line between our customers and our company. We take a solutions-oriented approach to solving problems and surface opportunities and feedback to the rest of the business. We also gather valuable data that is shared across the organization to inform our strategy and direction.

Alyssa Edelman

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

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