Strategic Accounts Director at CareRev

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CareRev is bringing the future of work to Healthcare! CareRev's mission is to build a sustainable future for healthcare professionals. CareRev is a modern marketplace platform offering professionals the freedom to choose how and when they work, tools and training to develop their careers, and personalized growth opportunities.

Who You Will Be Working With:

Our Strategic Accounts Director will focus on forging deep relationships and serving as a trusted advisor to CareRev’s clients within an assigned portfolio.  We are looking for a candidate with a strong entrepreneurial spirit, a creative problem solver with the intellectual curiosity to get to the bottom of client issues and opportunities, and the willingness to roll up their sleeves and work toward solutions in collaboration with operations counterparts and centralized resources to help build our Strategic Account function and contribute to CareRev’s strategy and success through the voice of our clients.

What You’ll Do:

  • Taking responsibility for the satisfaction, retention, and growth of an assigned portfolio
  • Cultivating productive, trusted relationships with key client executives and stakeholders
  • Serving as a strategic advisor and consultative partner, helping to identify opportunities for growth within the assigned account portfolio
  • Influence a deeper client understanding of the CareRev platform and value proposition by presentation of data
  • Supporting the strategy and execution of the commercial process for contract renewals, renegotiations, expansions, and SOW within assigned portfolio
  • Running regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to Quarterly Business Review 
  • Proactively assessing, validating, and prioritizing client needs on an ongoing basis, channeling input from clients into CareRev’s product roadmap and strategy
  • Ability to identify and successfully forecast client needs to support CareRev’s operation teams to fulfill clients' needs and grow business
  • Partner with Ops, product, and leadership, monitoring issue resolution and ensuring appropriate, timely follow up by CareRev team members; advocating on behalf of the client within CareRev to overcome challenges to client satisfaction and providing feedback to CareRev to address root causes of satisfaction issues
  • Drive best in class CSAT/NPS scores

Accountable For: 

  • Revenue and Client Retention 
  • Client referenceability and satisfaction
  • Achieving Same-Store Growth Targets
  • Renewals and renegotiations
  • Overall client health 

What We’re Looking For:

  • BA/BS degree, or equivalent professional experience  
  • 5+ years in relationship management roles within healthcare (consulting, account management, etc.) 
  • Ability to generate trust among Healthcare executives, clinical leadership, and staffing team management
  • Ability to reach and develop relationships with C-level executives in key verticals
  • Excellent listening, negotiation, and presentation skills
  • A steady demeanor with the judgment to determine when to escalate and how to prioritize competing inputs
  • Commercial / business development acumen to identify and manage growth opportunities
  • Proven success in growing business in existing accounts; upselling, cross-selling
  • Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value, contributed to the partnership
  • Familiarity working with teams covering enterprise SaaS products and supporting corporate customers

Technical Requirements:

  • Customer Relationship Management (CRM), Salesforce experience preferred 
  • Google Suite Experience a positive 
  • Previous experience working in a high growth environment is a plus
  • Ability to travel 20% of the time
  • COVID-19 vaccination required

A Few Reasons to Consider Us:

  • 100% remote company
  • Comprehensive medical, dental, and vision benefits
  • Short term disability 100% covered by CareRev
  • Life insurance covered by CareRev
  • Paid parental leave
  • Generous paid holidays & unlimited PTO
  • 401K and company match
  • Office equipment stipend
  • Learning reimbursement program

CareRev is putting transparency, fairness, and trust back on the table. We deeply value changing the world for the better!  To date, CareRev has raised $50M in funding to further our mission. In addition, CareRev has a fantastic group of investors, including Transformation Capital, top Healthcare VC firms, Y Combinator partners, and alumni. 

We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.

Physical Requirements: 

  • Prolonged periods of sitting and/or standing at a desk
  • Prolonged periods of working on a computer
  • Repeating motions that may include the wrists, hands and/or fingers
  • Ability to lift up to 15 pounds of work equipment
  • Ability to set up home office to include desk and chair

CareRev is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.

Washington State, Colorado and New York City Applicants ONLY: Please contact us directly for compensation information at [email protected] and include your Full Name, Job Name, and the City and State in which you reside. Please allow 48 business hours for a response. Applicants: PLEASE NOTE, this email is not for candidates to apply to jobs directly. Resumes sent via this email address are not in our Applicant Tracking System, and therefore can not be included in our recruiting process. Please Apply following the steps below. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElmLanguages
    • ReactLibraries
    • JupyterFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • AWS (Amazon Web Services)Frameworks
    • SageMakerFrameworks
    • H2OFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ShortcutManagement
    • SlabManagement
    • WebflowCMS
    • SalesforceCRM
    • MulesoftCRM
    • SendGridEmail

An Insider's view of CareRev

How would you describe the company’s work-life balance?

CareRev has empowered me with the resources and flexibility to be successful. I am a serial work-a-holic! But I'm surrounded by a culture of family and self first. My work performance and growth are super important, but I value family and mom performance first. Here, I have the ability to focus on both when and how I need to. Forever thankful!

Jennifer

Talent Acquisition Manager

How does the company support your career growth?

CareRev is a culture of continuous growth and development. We are constantly growing our internal library of training and learning resources that help to increase the relevant professional knowledge and skills of our team members. We also encourage goal setting that aligns with both company and department goals as well as individual areas of growth

Aimee

Learning and Development Manager

What is your vision for the company?

My vision for CareRev is to create a world where healthcare professionals are no longer suffering from burnout. They'd be in the driver's seat of their career - working when and where they want, making extra money when they need it, and taking time for themselves and their families so they're energized to continue caring for others.

Will Patterson

Chief Executive Officer

What unique initiatives do you have that encourage innovation?

Constantly learning! Everyone is encouraged to learn and progress. CareRev supports this with an individual learning budget, book clubs, lunch and learns, a shadowing program & company organized events. As a manager it’s awesome to encourage education with folks and have 100% support from CareRev.

Leigh

Senior Engineering Manager

What are CareRev Perks + Benefits

CareRev Benefits Overview

CareRev is a forever fully remote company! We offer unlimited PTO, full health benefits package, and 401k + company matching. We offer an office equipment stipend and a learning reimbursement program for continuing education!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
We host weekly company wide yoga and meditation practice sessions!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
We love hosting virtual themed Happy Hours!
Pet Friendly
Furry Friends are always welcome on calls! We have a dedicated slack channel just for them.
Recreational Clubs
Home Office Stipend for Remote Employees
We offer a $300 reimbursement for home office equipment!
Professional Development Benefits
Job Training & Conferences
CareRev offers an annual $1,500 for learning reimbursement to active full-time team members to support our team members educational and professional development journey.
Tuition Reimbursement
Through our learning reimbursement program, full-time team members are eligible to be compensated for continuing education up to $1,500 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
CareRev offers a Learning Reimbursement Program, designed to financially supplement team members’ continued learning in areas that will empower them in their current role or to pursue another.
Customized development tracks

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