Strategic Accounts Director
CareRev is bringing the future of work to Healthcare! CareRev's mission is to build a sustainable future for healthcare professionals. CareRev is a modern marketplace platform offering professionals the freedom to choose how and when they work, tools and training to develop their careers, and personalized growth opportunities.
Who You Will Be Working With:
Our Strategic Accounts Director will focus on forging deep relationships and serving as a trusted advisor to CareRev’s clients within an assigned portfolio. We are looking for a candidate with a strong entrepreneurial spirit, a creative problem solver with the intellectual curiosity to get to the bottom of client issues and opportunities, and the willingness to roll up their sleeves and work toward solutions in collaboration with operations counterparts and centralized resources to help build our Strategic Account function and contribute to CareRev’s strategy and success through the voice of our clients.
What You’ll Do:
- Taking responsibility for the satisfaction, retention, and growth of an assigned portfolio
- Cultivating productive, trusted relationships with key client executives and stakeholders
- Serving as a strategic advisor and consultative partner, helping to identify opportunities for growth within the assigned account portfolio
- Influence a deeper client understanding of the CareRev platform and value proposition by presentation of data
- Supporting the strategy and execution of the commercial process for contract renewals, renegotiations, expansions, and SOW within assigned portfolio
- Running regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to Quarterly Business Review
- Proactively assessing, validating, and prioritizing client needs on an ongoing basis, channeling input from clients into CareRev’s product roadmap and strategy
- Ability to identify and successfully forecast client needs to support CareRev’s operation teams to fulfill clients' needs and grow business
- Partner with Ops, product, and leadership, monitoring issue resolution and ensuring appropriate, timely follow up by CareRev team members; advocating on behalf of the client within CareRev to overcome challenges to client satisfaction and providing feedback to CareRev to address root causes of satisfaction issues
- Drive best in class CSAT/NPS scores
Accountable For:
- Revenue and Client Retention
- Client referenceability and satisfaction
- Achieving Same-Store Growth Targets
- Renewals and renegotiations
- Overall client health
What We’re Looking For:
- BA/BS degree, or equivalent professional experience
- 5+ years in relationship management roles within healthcare (consulting, account management, etc.)
- Ability to generate trust among Healthcare executives, clinical leadership, and staffing team management
- Ability to reach and develop relationships with C-level executives in key verticals
- Excellent listening, negotiation, and presentation skills
- A steady demeanor with the judgment to determine when to escalate and how to prioritize competing inputs
- Commercial / business development acumen to identify and manage growth opportunities
- Proven success in growing business in existing accounts; upselling, cross-selling
- Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value, contributed to the partnership
- Familiarity working with teams covering enterprise SaaS products and supporting corporate customers
Technical Requirements:
- Customer Relationship Management (CRM), Salesforce experience preferred
- Google Suite Experience a positive
- Previous experience working in a high growth environment is a plus
- Ability to travel 20% of the time
- COVID-19 vaccination required
A Few Reasons to Consider Us:
- 100% remote company
- Comprehensive medical, dental, and vision benefits
- Short term disability 100% covered by CareRev
- Life insurance covered by CareRev
- Paid parental leave
- Generous paid holidays & unlimited PTO
- 401K and company match
- Office equipment stipend
- Learning reimbursement program
CareRev is putting transparency, fairness, and trust back on the table. We deeply value changing the world for the better! To date, CareRev has raised $50M in funding to further our mission. In addition, CareRev has a fantastic group of investors, including Transformation Capital, top Healthcare VC firms, Y Combinator partners, and alumni.
We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.
Physical Requirements:
- Prolonged periods of sitting and/or standing at a desk
- Prolonged periods of working on a computer
- Repeating motions that may include the wrists, hands and/or fingers
- Ability to lift up to 15 pounds of work equipment
- Ability to set up home office to include desk and chair
CareRev is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate diversity and are committed to creating an inclusive environment for all individuals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.
Washington State, Colorado and New York City Applicants ONLY: Please contact us directly for compensation information at [email protected] and include your Full Name, Job Name, and the City and State in which you reside. Please allow 48 business hours for a response. Applicants: PLEASE NOTE, this email is not for candidates to apply to jobs directly. Resumes sent via this email address are not in our Applicant Tracking System, and therefore can not be included in our recruiting process. Please Apply following the steps below.