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Dallas-Fort Worth, TX

Strategic Account Representative, Spectrum Enterprise at Spectrum (Dallas, TX)

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At a glance:
  • Are you a strategic and client-focused sales expert talented in tele-sales and familiar with the business needs of government, education, healthcare or hospitality clients?
  • Can you commit to a consultative outbound sales position guiding institutions through the selection of fiber-based or coaxial-based networking and managed solutions?
  • Are you ready to take your sales skills to the next level with sales training that was awarded a Brandon Hall Group gold medal?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As the Strategic Account Representative, you are motivated to provide quality service and exceed expectations by crafting client-centric solutions. You excel at solving complex client technology and communication needs over the phone with innovative business solutions. With your understanding of multiple industries and their needs, you easily guide government, education, healthcare or hospitality segments to the right solutions to improve their operations. Through your expertise and understanding of each client's current and future needs, you highlight uniquely beneficial combinations of our technology products. You have a passion for managing enterprise commercial accounts with greater than 500 employees. You proactively identify roadblocks and overcome obstacles to increase business while enhancing the client experience. You flourish in an office position managing accounts within a specified footprint. You report directly to the Manager of Inside Sales for goals, guidance and assistance.
Position benefits:
  • Competitive salary with an uncapped sales commission.
  • Twelve-week paid training that was awarded the Brandon Hall Group 2022 gold medal in Best Advance in Sales Enablement and Performance Tools.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on Spectrum services where available.

What you will do:
  • Be an impactful member of the sales team through the achievement of monthly sales and revenue goals.
  • Consult with prospective clients and grow key relationships to provide new fiber and coaxial-based technology solutions for their fast-growing business needs.
  • Cultivate new sales opportunities and generate leads through cold calls, emails, networking, trade shows and peers.
  • Set up successful interactions by navigating industry-specific procurement processes.
  • Close sales with enticing product proposals and benefits that align with client needs and conducting mutually beneficial negotiations with C-Level executives and key decision makers.
  • Drive the sales process by identifying target markets, industries and contacts for product portfolios.
  • Maintain an accurate client database to report account information and sales activity.
  • Qualify leads through the submission of a return on investment (ROI), site surveys and accompanying analyses.
  • Maintain quality service and encourage client retention through timely hand-off of sold accounts to the Account Management team while coordinating efforts with Sales Engineering, Sales Support and Marketing teams.
  • Develop key sales skills by attending sales meetings and participating in training sessions.
  • Perform additional duties related to the position as assigned.

Required keys for success:
  • Two or more years of experience selling data, voice, cloud or video solutions.
  • Three or more years of sales experience with a proven record as a top performer exceeding revenue goals.
  • Experience working with government, education, healthcare or hospitality procurement processes.
  • Solid network building, negotiation and closing skills.
  • Deadline-driven with the ability to multi-task and manage change within a team environment.
  • Aptitude for learning the Spectrum Enterprise product suite and benefits.
  • History of efficiently conducting consultative analysis and providing recommendations.
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Three or more years of experience in data, voice, cloud or video solutions in the telecommunications business-to-business (B2B) industry.
  • Experience within state and local government or education vertical.
  • Experience in B2B and telephone sales, including prospecting calls.
  • Positive attitude and confident when presenting technical information to high-level clients.
  • Coachable with a proven ability to work independently.
  • Familiar with Spectrum Enterprise product suite and culture.

Your education:
  • High school diploma or equivalent (required).
  • Bachelor's degree in a business-related field (preferred).
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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