Senior Customer Success Manager (Remote - East Coast) at Paycor

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Senior Customer Success Manager - Remote
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there's never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
Paycor Senior Customer Success Managers are highly energetic, agile, and experienced individuals responsible for managing and maximizing net retention for a portfolio of our mid-market clients. This individual contributor will have accountability for defining and executing on their portfolio business plan by communicating regularly with a breadth of contacts, conducting business reviews, and managing execution of customer action plans in coordination with cross-functional partners. The ideal candidate takes a high degree of ownership over their work, is customer-focused, results driven, articulate, with the ability to think strategically and execute tactically.
Essential Duties and Responsibilities
  • Develop a trusted advisor relationship with customers' executive sponsors and operational partners to prioritize attainment of mutual business goals and success criteria
  • Successfully identify potential risk to the relationship; establish retention action plans to address known risk factors, collaborate with cross-functional partners in execution
  • Ensure customers are maximizing Paycor's technology solutions and service offerings to maximize their own effectiveness and productivity; Help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses
  • Identify opportunities to expand Paycor's product and services footprint for the customer; collaborate with Sales to drive expanding revenue within the customer base, even at times negotiating pricing details
  • Possess a strong understanding of Paycor's product roadmap as well as industry trends and best practices; be able to articulate how both align with customer strategies and desired business outcomes
  • Advocate for the customer; Serve as an important source for information regarding the customer's business needs and provide customer feedback to Product, Support, Sales, and Marketing.

*Indicates essential job functions.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • B.A./B.S. degree or equivalent business experience required
  • 5+ years of experience in Customer Success, Account Management, Business Development, Management Consulting, or another customer-facing role
  • Prior Human Capital Management, Payroll, HR, or Benefits experience preferred; other SaaS industry background considered
  • Outstanding communication and presentation skills; able to communicate effectively with all levels with proven experience in influencing C-level executives
  • Excellent organizational, interpersonal, and change management skills
  • Command of Microsoft Office technology stack and experience with SalesForce.com preferred
  • Ability to travel up to 20%

Paycor Total Rewards
Paycor has an exciting, growth-focused culture, and we pride ourselves in providing best-in-class benefits to take care of our people. Some of our most popular benefits include:
  • A flexible virtual-first work philosophy
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Three medical plan options - including one with $0 cost to Associates
  • Our Employee Stock Purchase Plan, which enables you to buy PYCR stock at a discount

We also offer competitive compensation based on your education, experience, and training. For more information about our total rewards, please visit www.mypaycorbenefits.com .
If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request via email to [email protected] .
More Information on Paycor
Paycor operates in the Analytics industry. The company is located in Cincinnati, OH, Phoenix, AZ, Omaha, NE, Birmingham, AL, San Francisco, CA, Denver, CO, Fort Collins, CO, Washington, DC, 2200 Pennsylvania Ave NW, DC, Jacksonville, FL, Fort Lauderdale, FL, Orlando, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Downers Grove, IL, Carmel, IN, Kansas City, KS, Louisville, KY, Baltimore, MD, Boston, MA, Grand Rapids, MI, Livonia, MI, St Louis, MO, New York, NY, Charlotte, NC, Raleigh, NC, Akron, OH, Cleveland, OH, Columbus, OH, Cranberry Township, PA, Philadelphia, PA, Nashville, TN, Austin, TX, Houston, TX, Frisco, TX and Richmond, VA. Paycor was founded in 1990. It has 2131 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 97 open jobs at Paycor, click here.
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