Sales Training Learning Strategist

Salary: £Competitive + excellent benefits (bonus, pension, healthcare, life cover etc.)

About the role

Fishawack Health is committed to partnering with clients in the creation of training solutions that come as close as possible to matching the experience team members have in the field. We align our client’s teams with a clear strategic focus, get their sales reps up to speed and ready to sell, and set their company on the pathway to its vision. We meet challenges by creating customized training programs that meet the specific learning objectives of our client’s training teams, provide clients with a single point of contact enabling us to be nimble and responsive, and by putting a team of experts in place who understand the rapidly changing needs of adult learners.

The Senior Learning Strategist at Fishawack Health has a well-developed holistic-learning “point of view.” He/she can articulate and implement the development of learning strategies resulting in the delivery of learning programs, experiences, and processes that are based on the client’s strategic objectives, and implement these objectives throughout the life cycle of the learning engagement.

As a Senior Learning Strategist, the crux of the role lies in collaborating with the client, capturing their needs and recommending a holistic solution for learning and content delivery which is not just feasible, but also innovative and aligns with the brand strategic imperatives and current market trends.

The Senior Learning Strategist functions in a leadership role in the Fishawack Training Business Unit and works very closely with the sales account team to deliver prospective clients with sales training presentations and proposals with the best possible business/learning solutions for the client to help win the business.

The Senior Learning Strategist has experience in consultative needs analysis and stellar interpersonal skills, the ability to both empathize with and influence others, and to cope with a fluctuating workload and manage multiple priorities simultaneously. Most importantly, the Senior Learning Strategist must love to work with clients in the consultative space while partnering with creative minds to find innovative learning solutions.

About Fishawack Health

Fishawack Health is the leading global commercialization partner for the modern life science era. Established in 2001 and headquartered in the UK, the organization is powered by a 1,300+ globe-spanning pack of strategic, creative, and scientific experts. We empower healthcare professionals and patients with the knowledge they need to live better lives.

Our core operating units—Medical; Marketing; Value, Evidence and Access; and Consulting—bring together best-in-class capabilities from around the world. We empower our pharmaceutical, biotech, and medical technology clients to navigate the most complex of ecosystems, helping them on an effective path to develop, launch, and grow their brands, services, and portfolios. 

Our internationally recognized, award-winning teams collaborate across operations in the UK (Brighton, Fleet, London, Knutsford, Manchester, Oxford, and Sale), Ireland (Dublin), USA (Chicago, Evansville, Minneapolis, New York, Philadelphia, San Diego, Scottsdale, and St. Louis), Greece (Athens), and Singapore.

What you’ll do

• Analyze client needs and recommend innovative solutions for learning and content delivery.
• Consult with clients on suggested approaches and tools.
• Propose and design creative instructional direction for new and existing clients.
• Work with Instructional Designers to outline and conceive learning/training plans and design documents, and strategies and solutions for clients while determining how to implement these key learning components.
• Help win new and repeat business by making sure that the client’s experience with Fishawack Health is a positive one and that Fishawack Helath is perceived as a “best in class” learning partner.
• Work with the sales account team to develop an understanding of the prospective and client’s needs/priorities/initiatives and provide clients with content and consultative learning solutions that can support and enhance their strategic business objectives.
• Participate as the learning and instructional design expert, working the Instructional Designers and/or sales account team to write and refine presentations, proposals and learning/training plans.
• Provide learning best practices, lessons learning from past client experiences and general coaching.
• Identify gaps to determine what client learning content needs to be updated and/or developed.
• Review any existing client content and understand how new content should be integrated.
• Analyze post-training results to create continuous learning/training designs including topics, methods of training delivery and evaluation methods.
• Maintain close contact with client to ensure strategic business objectives are being met through the design and implementation of on-going learning solutions/training plans.

About you

• Deep, expansive and thorough understanding of adult learning.
• Thorough knowledge of current trends in learning and pharma sales training.
• Strong experience in effective learning/training strategies and techniques, as well as blended learning, multi-media and computer skills and various learning platforms.
• Superior oral communication, inter-personal skills, mature judgment and independent/strategic thinking.
• Strong client-facing skills with the ability to listen intently and ask indepth questions to determine client needs, foster trust and build long-term client relationships and partnerships.
• Excellent needs analysis ability, problem-solving and leadership skills.
• Experience using Microsoft Office Suite and Adobe Acrobat Pro
• Experience designing training across multiple virtual platforms (preferred but not required)
• Ability to prioritize work, manage multiple projects and work in a fast-paced environment
• Ability to thrive in a collaborative, team structure with little direct guidance

What we can offer

We offer a creative, supportive environment with a uniquely diverse career structure, where you will be able to develop and tailor your career towards your preferred route. Our Fuel50 talent experience platform will enable you to pick and map a career journey across the organisation, providing you with the option to progress within different areas of your team or beyond. Our Pack Academy provides a broad range of training delivered live and on-demand, which supplements on-the-job training and project team-led initiatives. We also offer a generous company pension, private medical insurance, various employee wellbeing initiatives, plus many other excellent employee benefits.