SMS Assist

Sales Support Coordinator at SMS Assist (Remote)

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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties where people live and work.
We're innovators, disruptors, and out-of-the-box thinkers. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Sales Support Coordinator position provides general administrative support working with sales, marketing, clients, and prospective clients to optimize sales. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for the Inside Sales team and Sales Directors.
  • Assist with prospecting, identifying key decision makers inside of targeted prospective clients and support building sales pipeline
  • Organizes the preparation and production of customized, client specific property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs).
  • Train on sales processes, develop understanding of how SMS Assist services can benefit to prospective clients.
  • Working alongside marketing preparing proposal, presentation, and communication materials.
  • Contact prospective clients securing appointments for the Vice Presidents of Sales; schedules follow up meetings
  • Support the sales team with cold calls into key accounts
  • Construct and send professional follow-up emails to prospective clients after call completion on behalf of sales team
  • Updating Salesforce to manage new and existing opportunities for the sales team
  • Assist the Sales team in identifying key contacts to target; add the key contacts into daily contact lists
  • Coordinate on/offsite meetings and conferences, schedule appointments on behalf of the sales team.
  • Updates and maintains various information databases, assists with ad hoc reports as required.
  • Other duties may be assigned.

Professional Skills
  • Customer Service - Advanced
  • Verbal Communication - Advanced
  • Written Communication - Advanced
  • Teamwork - Proficient
  • Relationships - Proficient
  • Negotiation - Proficient
  • Process Orientation - Proficient
  • Prioritization - Advanced
  • Analytics - Proficient

Role Specific Skills
  • Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
  • System Experience: Salesforce, Sales Navigator, HubSpot or CRM experience preferred

Minimum Qualifications
  • 6 months - 2 years of experience in business field, including 1 or more years selling or setting appointments with key decision makers preferred

Other Relevant Qualifications
  • Bachelor's degree preferred
  • Experience in facilities or property management industry is a bonus

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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