Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 10,000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

About the role/team

We are looking for a talented Director / Manager (depending on seniority) to lead and build the Sales Strategy & Operations function in North America, in a (very) fast-paced environment. You will report to our Global Director of Sales Operations and Strategy.

As the Director / Manager of Sales Strategy & Operations, you will work as the right hand of our North America General Manager, lead, and inspire a team to drive our strategy and accelerate growth in North America. Learn a bit more about our GM Gianna's sales and leadership philosophy here and here!

This is a unique role, requiring both entrepreneurship and significant operational chops. While singularly focused on growth, you will be responsible for building a go-to-market platform that promotes experimentation and creativity, while providing a clear foundation to leverage best practices.

You’ll need to hire A+ talent, develop clear and actionable best practices and build out world-class tools and technology to support the team.

What you'll do:

• Constantly refine our go-to-market strategy, supporting the launch and growth of Aircall.
• Develop the model for scaling our current sales and partnership teams; improve our recruiting, training and performance measurement systems in order to identify and replicate drivers of team success.
• Manage the pipeline of potential opportunities; rigorously vet ideas, provide planning support, and manage opportunities from concept to pilot to national rollout.
• Identify the key drivers of success for current sales channels and determine where the next incremental dollar of investment should be directed to drive growth.
• Build and manage a world-class team of doers: includes teams responsible for all aspects of sales and growth including managing our sales technology, building sales enablement capabilities, and leading cross-functional initiatives to resolve key obstacles to growth.
• Design & implement incentive programs that reward high performance, aligning key success inputs with overall business objectives.
• Create and manage mechanisms to identify and measure winning sales strategies in one market, and scale them from pilot to best practices in markets nationwide.
• Partner with key stakeholders throughout the organization in order to align resources to drive scale.

What you'll bring:

• You are comfortable in highly ambiguous environments, but hate ambiguity and seek to bring order from chaos wherever possible. However, you know your limits and prioritize where you can make the most impact.
• You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
• You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
• You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
• You thrive on being pushed and challenged.
• You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment.
• You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
• You operate like an owner and expect others to as well: you take personal responsibility and value personal responsibility in others.
• You check your ego at the door: you are interested in finding the right answer vs. always having the right answer.

Job Requirements:

• You have 8+ years of work experience, with a demonstrated track record of analyzing complex, unstructured strategic problems and executing on concrete recommendations.
• MBA not required but highly valuable or equivalent in work experience.
• Past experience in scaling a rapidly growing business, with equal parts ‘general athlete’ and ‘been-there, done-that’ experiences.
• Strong leader with the ability to build a high-performing team and a collaborative culture.
• Ability to distill complex information into actionable results.
• Ability to manage complex projects with urgency.
• Hungry to win, resourceful, and thrives working in ambiguous, fast-paced environments that come with building a new business from the ground up.

We know that success comes from smart work and deserves to be recognized and rewarded.

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.