Sales Engineer (APAC) at FLYR Labs (Remote)

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Our Vision
FLYR Labs is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential. 

Starting with airlines, we provide the Cirrus Revenue Operating System™ that reshapes how travel and transportations businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.

Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.

We’re looking to onboard a Sales Engineer to join the FLYR crew - someone that is passionate about solving customer outcomes through the application of FLYR’s technology. ​​S/he will use their skills to explain and demonstrate the technical, operational, and strategic benefits of FLYR’s solutions to potential customers and show how the solution solves desired customer outcomes better than alternative products or services. The Sales Engineer will report to FLYR’s Head of Sales Engineering.

What will your destination look like at FLYR?

  • The Sales Engineer partners with FLYR’s Sales and Customer Success teams in the region to drive growth through new customer acquisition and existing customer share-of-wallet capture. The role is customer-facing, requiring Subject Matter Expertise for FLYR solutions and customer markets. In this role, one must quickly establish a trusted advisor relationship with FLYR’s external community and internal teams. 
  • S/he will collaborate with Product, AI Delivery/Implementation, Customer Operations, Senior Leadership, and Marketing teams to help drive world class demo scenarios, solution content and overall solution design, whilst striving to demonstrate the FLYR value proposition to customers throughout. This role will bring customers’ technical and business requirements back to the internal teams to ensure our solutions can be successfully executed and continue to meet our customer’s needs.
  • Our Sales Engineer will be capable of fielding extensive questions related to architecture, implementation, and daily use of FLYR technology. S/he will prepare and deliver demonstrations and presentations explaining FLYR’s services to customers and prospective customers, and be able to drive all solution related content for FLYR’s responses to RFI/RFPs.
  • This role is critical to leading and supporting proposal development and RFP responses, developing highly compelling and accurate content to position FLYR to win.
  • S/he will ensure a thorough handover of all solution related elements and commitments to delivery teams once a customer has decided to adopt the FLYR platform.
  • S/he must gain a thorough knowledge of the market, the solutions/services FLYR provides, and develop a comprehensive understanding of the competitive landscape.
  • S/he will attend industry functions, trade shows and conferences to represent FLYR and provide feedback and information on the marketplace and emerging industry trends.

What should you pack for this trip?

  • Minimum 5 years of related technology consulting experience, preferably with airline customers. S/he has a proven track record of supporting customer engagements that result in new technology adoption.
  • Successful track record achieving collaborative revenue goals with sales and account teams.
  • Must possess strong financial and business acumen with the ability to identify overall business value resulting from deployment of FLYR technology.
  • Ability to quickly become knowledgeable on the full range of FLYR solutions and able to discuss overall portfolio at depth. Understands the strengths and weaknesses of the competitive offerings and how to position against.
  • Able to lead customer interactions; guide customers as they develop confidence and comfort with FLYR solutions.
  • Creates meaningful stories and combines ideas in unique ways and makes connections between disparate ideas; Communicates functional strategy and product roadmap with sufficient detail for teams to utilize; Describes functional area information to leaders.
  • Demonstrates effective time management in preparation for conversations/ discovery process.
  • Foresees obstacles in the sales cycle and identifies workarounds, leverages resources and is able to rally teammates; Ability to handle objections by clarifying, emphasizing common ground and working through challenges to a positive conclusion.
  • Develops customer relationships and ensures knowledge of FLYR capabilities are understood; Identifies the challenges faced by their customers; Presents in a manner that conveys expertise and intuition; Demonstrates strong listening skills; Quickly provides answers to customer inquiries when information regarding the customers’ business may not be available.
  • Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; Assists customer in identifying shortcomings, even when they could delay a commercial decision; Articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success.
  • Can express opposing views while simultaneously working through disagreements toward clarity, consensus (i.e., comfortable pushing back, saying ‘No’ to colleagues when further review / discussion is justified, particularly, Sales counterparts).
  • Unyielding integrity and high ethical standards that embody the fundamental values of FLYR.

Carry-On Luggage

  • Experience working in, with or selling into commercial functions at Airlines or Aviation organizations is strongly preferred.
  • Former airline revenue management or related commercial function experience highly desired
  • Bachelor's degree in relevant course of study preferred.

Ticket Prices, Frequent FLYR miles and more:

  • Equity with high growth potential
  • Comprehensive healthcare plans 
  • Generous PTO policy and flexible working arrangements
  • Flexible working (remote eligible)!

Boarding Call

  • Initial Screen - Active candidates are screened against the criteria listed above.
  • Introductory Call - A FLYR team member will reach out for an initial call to learn more about each other.
  • Hiring Manager Call - The hiring manager will then speak with the candidate further about the role & the candidate’s skills.
  • Skills Challenge - An opportunity to show off their talents! Candidates are asked to complete a short work prompt that assesses the skills that relate to the role they have applied for.
  • Onsite/Virtual Onsite - A series of meetings with the hiring team/team members to finalize our evaluation of each candidate.

About FLYR’s product
Cirrus, our dynamic revenue operating system, is used by major commercial airlines both internationally and domestically. Cirrus unlocks unique opportunities by leveraging a machine learning platform that was built from the ground up to use deep learning techniques to solve airlines’ most complex commercial problem sets. Our platform is growing with strong customer demand for this game-changing tool. 

Impact of COVID-19
As is the case in countless communities and organizations worldwide, we at FLYR have been deeply impacted by the effects of the ongoing novel coronavirus pandemic. The effects on commercial aviation (our primary client base) have been widely publicized. Yet more than ever, we are reminded of the importance of air travel in our lives, both now and in the future. Our client airlines have expressed confidence that core tools like FLYR's Cirrus platform will be essential to getting their businesses back on track. We realize that the road to recovery isn’t easy, but remain dedicated to doing our part to make it a reality for all.

Our Commitment to Equality
At FLYR, we are proud to be an equal opportunity workplace and embrace a commitment to have our teams better reflect the world around us as we scale the business.

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Creating a World-Class Customer Experience
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An Insider's view of FLYR Labs

What’s the vibe like in the office?

We just announced our Return to Work hybrid work plan. Our crew is excited and motivated to come back into the office twice a week to connect and collaborate with their immediate and extended teams, in addition to celebrations and socializing. The vibe in the office is humming and busy. It's great to see smiling faces in our workspace!

Betsy Campbell Barth

VP of People, Workplace, and Talent

What's the biggest problem your team is solving?

Realizing our goal of building The Revenue Operating System® is a complex, long-term endeavor, and tough to do alone. There are many top-notch teams around the world that align well with our dream of disrupting the status quo for airlines and adjoining industries, so we’re constantly on the hunt for those who will truly thrive in the FLYR family.

Andrew Jing

Vice President, M&A and Investment Research

What makes someone successful on your team?

Answer here

Poland Engineer

Engineer

What is your vision for the company?

Creativity rises to the surface by means of a blank canvas and an environment that challenges us to do things differently. Whether for a singular task, or when solving for a bigger problem, our management teams must enable, provide transparency, and give lots of ownership to our teams.

Alex Mans

Founder and CEO

What's the biggest problem your team is solving?

The company is mindful and supportive of people taking time for themselve. As long as we get our work done, we have a lot of flexibility in how we manage our time day to day. Leadership is respectful of our time, even when we're in different time zones, and we are always encouraged to unplug on our weekends or after hours.

James Sheppard

Human Resources Generalist

What are FLYR Labs Perks + Benefits

FLYR Labs Benefits Overview

FLYR offers a generous PTO and benefits package, including medical/dental/vision insurance and maternity/paternity leave. Crew members have the option to work in person or remote, with flexible schedules available. We also offer virtual mental health services, new hire referral programs, a home office/technology stipend for new hires, and credit toward free meals each week.

Culture
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Ginger App
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
FLYR offers up to 60 days of paid leave for both mothers and fathers before employees need to tap into their paid-time off accrual.
Flexible Work Schedule
With crew members all over the world, flexibility is the name of the game. FLYR is confident in our ability to hire great crew members who are able to work well on their own terms.
Remote Work Program
FLYR has offices in San Francisco, Santa Monica, Dallas, Krakow, and Amsterdam, allowing crew members to come into the office closest to them or to work remotely from home when convenient.
Vacation & Time Off Benefits
Generous PTO
FLYR's vacation policy includes three weeks of paid time off for all employees.
Paid Holidays
Paid Sick Days
FLYR's PTO policy allows you to take your time off whenever and however you need it.
Perks & Discounts
Casual Dress
FLYR's casual dress code means you're comfortable to do your best work.
Stocked Kitchen
FLYR supplies each office with soft drinks, water, coffee, and tea, as well as snacks of all kinds.
Some Meals Provided
FLYR offers US-based employees a $20 UberEats voucher each week to use at their discretion. In addition, when coming to the office, expect to have food delivered for lunch.
Parking
FLYR has on-site parking at each office location.
Pet Friendly
FLYR's offices are pet-friendly -- we even have a Slack channel dedicated to our furry crew members. We also offer pet insurance to help keep our fluffy roommates healthy.
Home Office Stipend for Remote Employees
FLYR offers each new hire a one-time, $300 work-from-home stipend to help offset the cost of any home office purchases.
Professional Development Benefits
Job Training & Conferences
FLYR offers a wide range or internal training and is excited to help employees access external training on a case-by-case basis.
Cross functional training encouraged
Promote from within

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