SaaS Sales Support Specialist at IBM

| Huntsville, AL
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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

General Purpose:

Collaborate with sellers, channel partners and internal teams on IBM pricing guidelines and internal revenue processing. Create quotes in IBM's Software Quote and Order (SQO) tool, recommend solutions, independently handle problem resolution, understand, and adhere to IBM's policy and procedures and recommend system/workflow process improvements.

Essential Duties/Responsibilities:
  • Manage multiple quote requests and document production activities simultaneously with producing deliverables meeting stated timelines.
  • Interact with sales and channel partners along with internal teams such as product management, operations, user provisioning, product support, finance, and other teams as needed.
  • Establish and maintain effective relationships with subject matter experts at all levels to obtain information to complete quote requests.
  • Ensure compliance on IBM quote standards. Every quote meets or exceeds established quality and production standards.
  • Knowledge and basic understanding of Watson Health offerings such as product offerings, product content and how they address client questions.
  • Validate and discern contract terms, conditions, pricing, and product coverage on client executed agreements.
  • Contribute to the enhancement of the SQO pricing tool process and procedures to gain greater efficiency and productivity for the sales team.
  • Primary point of contact in providing direction, training and expertise using the internal IBM systems.
  • Review late Salesforce.com renewal opportunities coordinating efforts with sellers on extensions and shut offs following standard operating procedures.
  • Provide excellent internal and external customer service, demonstrating a high degree of professionalism in all functions and communications.
  • Support teamwork environment and foster development of others.
  • Other duties as assigned.
Key Qualifications:
  • Ability to communicate professionally (written and verbal) clearly and concisely with both external and internal clients consistently maintaining a positive image.
  • Ability to handle delicate client situations with a high degree of professionalism.
  • Strong organizational and interpersonal skills, extremely detail oriented, self-starter, and ability to work with various functions and levels.
  • Ability to clearly decipher and communicate contract terms, conditions, pricing, and product coverage on client signed and executed agreements.
  • Solid understanding of IBM revenue recognition and signing rules.
  • At least three years' experience in sales support functions or sales role preferred.
  • Ideally 3+ years' experience in successfully creating, managing, and editing complex quotes using an IBM interactive pricing tool such as SQO.
  • Dedication to producing quality documents.
  • Proficient in Microsoft Office applications.
  • Proficient using CRM systems such as Salesforce.com.
  • Ability to meet tight deadlines while managing multiple tasks and projects.
  • Ability to work well with others and to gain their cooperation. Innovative in solving problems and finding information.
  • Experience & knowledge with IBM tools such as SQO, FastPass, Global PO Tool, Engage Support.

Required Technical and Professional Expertise
  • 3+ years' experience creating sales quotes
  • Proficient in MS Office applications
  • 1+ years' experience using Salesforce.com
  • Fluent in English

Preferred Technical and Professional Expertise
  • At least 3 years' experience in sales support role
  • At least 3 years' experience with MS Office products
  • Thorough knowledge of IBM Software and Solutions Group contracting process
  • Experience and knowledge in SaaS subscriptions
  • Experience creating IBM SQO quotes
More Information on IBM
IBM operates in the Information Technology industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. IBM was founded in 2022. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 550 open jobs at IBM, click here.
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