SaaS Installation Engineer
As a SaaS Installation Engineer you will be responsible for the installation and maintenance of SRO within a fully operational SaaS environment, utilizing a suite of tools provisioned by SeatGeek's infrastructure engineers, built within cloud architecture, across all SeatGeek territories.
Reporting to the Director of Client Engineering Services, you will support our Helpdesk teams in a 3rd line capacity, assisting with troubleshooting and liaising with the Infrastructure and Client Experience teams.
What you'll do
- Be responsible for global Enterprise client installations, upgrades and modifications for SeatGeek's Enterprise services within the SeatGeek cloud environment
- Daily operation, provisioning, monitoring, and maintenance of SeatGeek Enterprise Client Installations
- Providing "3rd Line" support to the Global Product Support Team in troubleshooting-related tasks
- To escalate support issues to the Infrastructure and Development teams when required, ensuring that all background information is presented
- Identifying the impact of proposed changes ahead of production tasks
- The creation and upkeep of user documentation
- Through regular internal training workshops and self-learning, maintain an up to date working knowledge of Enterprise Client SaaS installations
What you have
- Production experience administering Windows installations
- Production experience administering Microsoft SQL Server installations
- Basic IT Infrastructure knowledge, i.e., Servers & Networking
- AWS experience and experience with VMs, containers, and server-less computer platforms
- Experience with operating systems (primarily Windows 2019), configuration management, and "Infrastructure as Code"
- Minimum 1 year of experience supporting SaaS software installations
- Proven troubleshooting ability
- Excellent interpersonal and communication skills that can be demonstrated in person, over the phone and in writing
- Ability to effectively communicate system/technical issues with technical and non-technical audiences
- Fluent in English; written and spoken word
- Time management, working to deadlines
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Experience collaborating across functions within an organization
- Experience documenting processes in a user-friendly style
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!