Principle Specialist, Customer Account Manager (REMOTE) at Collins Aerospace

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Date Posted:
2022-05-13-07:00
Country:
United States of America
Location:
HOH99: Field Office - OH Remote Location, Remote City, OH, 43201 USA

Our Troy, OH Wheel & Brake team has an opportunity for a Customer Account Manager. In this role the "CAM" will support the business relationship with the contracted OE's. A background in supply chain, warehouse management and scheduling is highly beneficial for this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. The candidate will primarily work remotely; however, they will need to be based within a commutable distance from Troy, OH to be available to come to the site on short notice. Short notice may require the employee to be onsite within the same business day.

Primary Responsibilities:
  • Manage assigned customer accounts, conferring with customers who contact the organization by telephone or electronically.
  • Provide information about products or services, enter customer orders, discuss customer accounts, and obtain and address customer complaints.
  • Maintain a customer-first business mentality.
  • Prioritize and manage multiple Customer requests and inquiries efficiently.
  • Ensure that all customer requests are handled with the utmost professionalism and within a timely manner.
  • Proactively support Customer programs working closely with Value Stream Leader to understand forecast, metrics, and operations schedule to ensure alignment with, and timely delivery to OE Customers.
  • Lead coordination with necessary departments to solve customer inquiries and drive to a satisfactory resolution.
  • Work closely with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • Engage the customer to gain intel on the customer requirements and drivers to assist in forecasting, customer on-going support, and shipping performance.
  • Identify and drive continuous improvement efforts.

Basic Qualifications:
  • Bachelor's degree and 5 years of prior relevant experience OR
  • Advanced Degree in a related field and minimum 3 years of experience OR
  • In absence of a degree, 9 years of relevant experience is required
  • Must be a U.S. Person/Permanent Resident "Green Card" holder

Preferred Qualifications:
  • Ability to problem-solve and prioritize multiple deliverables autonomously
  • Demonstrated knowledge of the supply chain process in a warehouse environment
  • Experience coordinating with cross-functional teams.
  • Ability to remain composed and decisive in a fast-paced environment
  • Ability to engage stakeholders at all levels of the organization, including executives
  • Demonstrated experience in SAP and Excel
  • Working knowledge of master production schedule based on demand, lead time, capacity constraints, inventory strategies, and materials availability

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:
  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Collins Aerospace
Collins Aerospace operates in the Aerospace industry. The company is located in Charlotte, NC. Collins Aerospace was founded in 2022. It has 40752 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 100 open jobs at Collins Aerospace, click here.
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