Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
We’re looking for a Lead Account Manager to own relationships with Garner’s large-market clients and brokers, and to ensure a seamless buyer and member experience. This role’s focus is relationship management, strategic account planning, understanding client needs, renewal and upsell execution and day-to-day client management. As the main point of contact for key client stakeholders, the Lead Account Manager has the ultimate goal of ensuring client happiness and renewal.
This position is fully remote.
Responsibilities Will Include:
- Own specific book of business of client and broker relationships, including relationships, strategy, renewals and upsells.
- Design and execute QBRs, utilize data to craft strong value stories to deliver on client goals and expectations.
- Execute project management plans for new client onboarding and adoption of new product features or solutions.
- Collaborate with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met.
- Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans.
- Communicate regularly with economic buyers and members to understand ongoing needs.
- Develop client reports, meeting materials, and workshops as needed
The Ideal Candidate Has:
- 5-10 years of account management experience in employer health benefits with experience working with large-market and/or Enterprise clients
- An understanding of health insurance, plan design and cost containment strategies
- An ability to manage complex projects and achieve results against tight deadlines
- A track record of building relationships with sophisticated external stakeholders, including brokers in the health and benefits space.
- An ability to understand and work with healthcare data to craft a compelling value story
- A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
- Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business
The base salary range for this position is: $100,000 - $120,000 annually. This position is also bonus eligible. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.
What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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Garner Health Offices
Remote Workspace
Employees work remotely.