The PNC Financial Services Group
Hybrid

Infrastructure Configuration Consultant-"SOA, SQL, Perl Scripting"

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Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure Configuration Consultant within PNC's Site Reliability Center (SRC), you will be located in Phoenix, AZ, Dallas, TX, Birmingham, AL or Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
The required schedule is Friday 7:00am (EST)-3:30pm (EST), Saturday and Sunday 7:00am (EST)-8:00pm (EST), & Monday 7:00am (EST)-3:30pm (EST)
Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNC’s SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.
• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collaborate with Application/Infrastructure support engineers and operations teams
• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
• Document work to turn findings into repeatable actions via knowledge articles
• Mentoring and coaching junior engineers
Required Knowledge, Skills, and Abilities
• Experience with web-based applications, SOA (Services Oriented Architectures), and web application servers, e.g., WebLogic, and WebSphere
• Competency in relational database structures and SQL
• Experience with process documentation and documentation tools, e.g., Visio
• Experience with UNIX system administration and TCP / IP networking
• Experience using Java, J2EE, XML, SQL, and Shell / Perl Scripting in a UNIX environment
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Relevant certifications, such as VMware Certified Professional (VCP), Cisco Certified Network Professional (CCNP), or Pure Storage Certified Architect (PCA), are a plus
• ITIL fundamentals

Job Description

  • Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
  • Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
  • Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
  • Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
  • Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Configuration Management – Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.

ITIL (Information Technology Infrastructure Library) – Knowledge of and ability to apply ITIL processes and standards for managing the IT infrastructure.

IT Quality Assurance – Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Performance Measurement and Tuning – Knowledge of and the ability to monitor, measure, and optimize individual and combined utilization of hardware, software and telecommunications components.

Software Change Request Management – Knowledge of, and experience with, managing product change requests from customers, prospective customers, vendors, and internal staff.

Software Product Installation and Support – Knowledge of, and experience in, helping customers install, integrate, and operationalize software products or systems.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Systems Software Infrastructure – Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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What are The PNC Financial Services Group Perks + Benefits

The PNC Financial Services Group Benefits Overview

The information on this page is high level and for general information purposes only. Please refer to the company’s website - www.pncbenefits.com - for eligibility and other details.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Employee resource groups
Flexible work schedule
PNC strives to provide employees with flexibility in order to balance work and personal needs.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Eligible full-time employees receive short- and long-term disability coverage at no cost, with the option to "buy up" to a greater level of LTD coverage.
Dental insurance
Full-time and part-time employees can choose from three options through Aetna (Preventive Preferred Dental Organization, Preferred Dental Organization, or Dental Maintenance Organization).
Vision insurance
Full-time and part-time employees can select vision coverage through UnitedHealthcare. Vision coverage also includes UnitedHealthcare Hearing coverage.
Health insurance
PNC offers two medical options for full-time and part-time employees: Health Choice 1 and Health Choice 2. Both include prescription drug coverage and available tax-advantaged Health Savings Account.
Life insurance
Full-Time employees automatically receive company-provided Basic Life Insurance equal to 1x eligible compensation. Part-Time employees are eligible to receive $20,000.
Pet insurance
Home, auto and pet insurance is available to eligible employees. PNC employees can enroll at any time at group rates and pay for coverage through convenient payroll deductions.
Wellness programs
The Living Well program helps support three important elements of well-being: health, money and life. PNC partners with Castlight® and GuidanceResources® to provide confidential services.
Team workouts
PNC typically offers two themed, company-wide team fitness challenges each year.
Mental health benefits
Confidential support is available to all employees through the Employee Assistance Program. PNC's medical coverage includes access to an expanded, diverse network of providers and concierge support.
Financial & Retirement
401(K)
Eligible employees may contribute 1% to 75% of eligible pay (up to IRS limits) through any combination of pre-tax and/or Roth after-tax contributions.
401(K) matching
Once match-eligible, employees receive a dollar-for-dollar match on pre-tax and/or Roth after-tax contributions (combined) up to 4% of eligible compensation on a per-pay basis.
Employee stock purchase plan
Based on eligibility requirements, employees may contribute 1% to 10% of their regular pay to purchase PNC common stock at a 5% discount from the fair market value on the purchase date.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Subsidized back-up care is available through Bright Horizons when regular care arrangements fall through. Services include center-based and in-home care for children and adults, nationwide.
Generous parental leave
Eligible employees may take up to six workweeks of time off, paid at 100% of regular salary, to care for and bond with a new child. (This is in addition to maternity leave, when applicable.)
Family medical leave
Eligible employees may take up to two workweeks of paid time off per year to care of an immediate family member with a serious health condition.
Adoption Assistance
Eligible employees may be reimbursed up to $20,000 (full-time) or $10,000 (part-time) per lifetime for eligible adoption-related expenses.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Eligible full-time employees and certain part-time employees may be eligible to receive paid vacation time. In addition, PNC offers vacation carry-over and vacation buy opportunities.
Paid volunteer time
Eligible employees receive up to 40 hours of paid time off to volunteer with PNC Grow Up Great® and approved Racial and Social Justice volunteer activities.
Paid holidays
Paid sick days
Eligible employees are provided with paid time off each calendar year to be used for personal illness, care of immediate family members, or personal business that cannot be scheduled during non-workin
Office Perks
Commuter benefits
Full-time and part-time employees may enroll in the Commuter Benefits Program to pay for eligible parking and mass transit costs through convenient pretax payroll deduction.
Fitness stipend
Employees can access the employee discount site to save money on anything from hotel stays and event tickets to fitness centers and car rentals, locally and nationwide.
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
PNC's Education Benefit provides access to tuition-free education, ranging from professional certificates to bachelor's degrees, plus reimbursement for a broader selection of programs.

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