Growth Strategist

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About Mutiny:
Marketers have a problem. For the last decade, they obsessed over getting traffic to their website. Now that they've mastered that piece of the puzzle, the real challenge begins: converting those visitors into revenue.
Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.
Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it - from data and analytics to AI-powered recommendations and content writing. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.
Our company culture:
These values define how we approach our work every single day:
  • Work should feel like play
  • Faster always wins
  • Stir the post, regularly
  • Do the right thing when no one's watching
  • All hands on deck

We also believe in balanced teams, which is why we have maintained a 50% male to female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity and thinking in our team as we scale.
But enough about us, let's talk about you and what you'd be doing at Mutiny.
The Customer Growth Manager role, in a nutshell:
We are looking for an exceptional customer growth manager to work directly with our customers (fastest growing B2Bs) to create highly converting web experiences for their various visitors segments. With big targets that 4x ARR year over year, we're scaling our success and support programs with our exponentially growing customer base. The Customer Growth team owns the most important metrics in our business: time it takes a customer to reach their first win and experience launch velocity.
This is an incredibly unique role in that it combines aspects of product marketing, performance marketing and customer success. It has 3 components: (a) be a strategic advisor and partner with our customers to create personalized experiences for their website visitors and achieve success with Mutiny as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) spread the personalization gospel around the world by finding creative ways to tell our customers' success stories.
What you'll do at Mutiny:
  • Work closely with each customer to teach them how to use Mutiny to find meaningful segments, create personalized web experiences and increase their website conversion rate.
  • Perform analysis on customer data to understand who is visiting their website and how those visitors can be segmented for personalized experiences.
  • Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
  • Design a differentiated and engaging experience that helps our customers achieve success and get inspired -- such as kick-off calls, onboarding programs, nurture emails and virtual community events.
  • Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.
  • Write informative and engaging help docs and playbooks and partner with marketing to tell customer stories that share their success and increase Mutiny's awareness.
  • Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.
  • Troubleshoot and resolve customer technical issues, and work closely with product and engineering to help us build a better product.

Along with these skills, here are a few other things that'd make you the perfect match:
  • 3-5+ years of experience working with customers in support, CSM, or agency, including program creation and optimization. 2+ years in growth, marketing, or CRO manager.
  • A genuine empathy for B2B growth marketers and a strong intuition for how to help companies grow and optimize their user experience. That said, we do not require deep familiarity with growth technology and are happy to train you on our industry.
  • An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what's working and what needs to change.
  • A strong collaborator and communicator that virtually everyone loves to work with.
  • Good project management skills. Can stay organized and keep the trains running on time to hit goals.
  • Someone who can write practical advice and share analyses in a crisp, clear and engaging way.
  • Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.
  • A creative thinker who is quick on their feet and can pull things together in a scrappy way.
  • A kind human who wants to build an extraordinary product, culture and brand.

If this sounds like your dream job, let's talk :)
Mutiny does not accept agency submitted candidates for this posting.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • PostgreSQLDatabases

An Insider's view of Mutiny

What are some social events your company does?

We have quarterly in-person offsites at different locations for people who want to attend. It's a great opportunity for me to reconnect with my colleagues and introduce myself to new mutineers. So far I've been to SF, Hawaii, and Utah. Molly leads our event planning and does a great job finding fun activities for everyone.

Kelly

Chief of Staff

What does your typical day look like?

We're a small team so every day is an opportunity to make a big impact. Collaboration and communication is key. I usually start my day by caffeinating and sharing an update during our standup. My days are split between working on product improvements or new features, and pair programming on challenging problems with other teams and team mates.

Valyo

Software Engineer

How has your career grown since starting at the company?

Amazing to see how much I’ve grown while at Mutiny. The team is phenomenal. They taught me how to build and own a program end to end - from the brainstorming phase, analytics/dashboard, defining success, iterating, scaling, etc. Joining Mutiny means that you have space that rightfully belongs to you and a team who wants you to succeed.

Stella

Marketing

What are Mutiny Perks + Benefits

Mutiny Benefits Overview

We offer medical, vision, and dental covered at 100% for all employees. We also offer an FSA with a company contribution. We have a generous parental leave program. We are currently implementing an unconscious bias training program and at a 401k that will be introduced next year.

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Our founding team is 50% female and 50% male.
Unconscious bias training
We are implementing an unconscious bias training program in 2022
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer an FSA with a company contribution.
Dental Benefits
We offer dental covered at 100% for all employees.
Vision Benefits
We offer vision covered at 100% for all employees.
Health Insurance Benefits
We offer medical covered at 100% for all employees.
Wellness Programs
We have "swole goals" encouraging sustainability and track points for things like reading, going on runs, practicing a hobby, etc. We review these points on a weekly basis during our all hands.
Retirement & Stock Options Benefits
401(K)
We are implementing a 401K in 2022
Company Equity
We offer a competitive equity package
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer generous parental leave
Remote Work Program
We are fully distributed, with no requirements to come in person
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Mutiny's casual dress code includes jeans, t-shirts and flip-flops every day of the week.
Professional Development Benefits
Diversity Program
Cross functional training encouraged

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