Enterprise Account Manager, Adoption at Rhino (Remote)

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Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states. 

Founded in 2017 and VC backed, Rhino's mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As an Enterprise Account Manager at Rhino, you’ll join a renowned team that is transforming the future of renting.  You will play a key role in growing Rhino’s relationships with our most important partners and helping develop our engagement strategies. With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.

In this role you will:
  • Develop and own relationships with senior partners at Rhino’s most strategic accounts
  • Prepare strategic accounts for a successful launch and expansion with Rhino
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Identify new opportunities for growth within clients and troubleshoot issues that occur
  • Assist in gathering client feedback, defining processes, and identifying best practices
  • Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio
We’re ideally seeking:
  • 3-4 years of experience managing key relationships, ideally at a start-up or real estate company
  • Demonstrable and proven experience retaining and expanding accounts
  • Superb writing and communication skills
  • Great interpersonal skills and a team player
  • A burning desire to win and reach overall company goals
  • Flexibility - we are disrupting an industry so changes to traditional processes should be expected
Benefits:
  • Competitive compensation package including base salary, bonus, and other financial perks
  • Unlimited PTO Policy, quarterly team recharge days, 16 weeks universal paid parental leave!
  • Stock option plan to give our employees a direct stake in Rhino’s success
  • Bi-annual performance reviews and ongoing professional coaching and development opportunities with LifeLabs and Bravely
  • Balanced fully remote OR in person work culture including our NYC Headquarters and alternate national Co-Working options
  • DEIB Cultural Programming, ERG’s and DEIB Council Opportunities
  • Medical, Dental, and Vision coverage (90% employer contribution) - Eligible on your start date
  • 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution)
  • Meal and at-home office stipends ($150 Per Month for food stipends)
  • $1000/year health and wellness stipend 
  • $1000/year learning and development stipend

#LI-KG1


Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

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Technology we use

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An Insider's view of Rhino

What’s the vibe like in the office?

I feel connected to my team members in work and leisure - we get right into work but we also like to joke around. Infectious laughter often fills the gaps throughout the day or during lunch when we eat together. There’s even a chance, especially on Fridays, that the late crew will grab a drink and unwind while finishing up for the day.

Yemi

Manager, Software Engineering

What projects are you most excited about?

I spend time meeting with Mayors, City Council members, state legislators, and advocacy groups to share how Rhino can bring change to communities and impact the lives of renters immediately. These partnerships are essential in advancing our goal of getting the option to use Rhino in front of every renter.

Jordan

Director, Public Policy

What does career growth look like on your team?

My career has grown exponentially since starting a year ago. I’m challenged to lead so much of customer success - it would’ve taken years to acquire this much experience somewhere else. I’m growing my career in tandem with a thriving company, and I feel like my best self everyday.

Jenna

Manager, Support

What unique initiatives do you have that encourage innovation?

Twice a month we used to host dinner at our HQ for the whole team. It’s been a tradition since the early days, as a time for everyone to learn about different work streams and unwind, helping to strengthen relationships. Thankfully, we’ve been able to keep that tradition alive and found opportunities to break bread together as a family over Zoom.

Paraag

CEO & Co-Founder

What makes someone successful on your team?

Industry and technical experience will always be important factors but my teammates' curiosity and drive make all the difference. We have a great culture of asking questions and collaborating on projects; our work is rarely a solo act. If this excites you, you'll be in great company at Rhino.

Matty

Director, Growth Marketing

What are Rhino Perks + Benefits

Rhino Benefits Overview

At Rhino we provide our employees with Medical, Dental, and Vision Benefits. Our health benefit programs include Primary Healthcare, Health Savings Account, Health Advocacy, and Virtual Health. In addition we provide Retirement Planning, Commuter Benefits, Voluntary Short-term/long-term Disability Insurance, and Supplemental Life Insurance.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Rhino provides short-term disability and long-term disability to help you recover from injury or illness.
Dental Benefits
Guardian dental plans cover two routine exams per year, orthodontia coverage (for children under 18), and more.
Vision Benefits
Rhino covers one annual visit and a $130 allowance for frames/lenses.
Health Insurance Benefits
Rhino pays 90% of employee medical insurance premiums. 75% for dependents. Employees can also contribute pre-tax funds every pay period to an HSA or FSA health savings account.
Life Insurance
Rhino provides free basic term life insurance to protect you and your loved ones.
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees can enroll in an Empower MassMutual 401k plan on their first day at a 3% contribution rate.
Company Equity
Rhino offers Incentive Stock Options for employees to purchase company shares at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We value family and free time, so we created a generous paid time-off policy and offer new parents 16 weeks universal paid parental leave.
Flexible Work Schedule
Rhino provides employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely.
Remote Work Program
Our remote work program includes work from home, full-time remote for specific positions, and work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Rhino offers pre-tax commuter benefits for all employees which include parking and MTA Subway benefits.
Company Outings
Rhino hosts company outings monthly.
Some Meals Provided
We provide free lunch 8x a month.
Happy Hours
Happy hours are hosted on occasion.
Pet Friendly
Fitness Subsidies
We provide a gym membership subsidy to all employees
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Rhino hosts lunch and learn meetings.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Our employees spend over 10 days a year learning!
Customized development tracks
Paid industry certifications
Recently added: - Learning & development stipend, food & meals, physical & mental wellness stipend, team lunches. - Summer vacation giveaway - Increased universal parental leave from 12 to 16 wee

Additional Perks + Benefits

Rhino provides over $4,000 in stipends for:
- Meals
- Professional Development
- Wellness
- WFH arrangements
- Flexible working arrangements including access to coworking spaces nationwide

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