The Deal Desk Manager will report to the Corporate Controller and join a high-performing, collaborative, and creative Quote-to-Cash ("QTC") team. This is a high-profile role with an opportunity to grow and scale a team, establish best practices, and work cross-functionally to implement world class lead-to-cash tools. The Deal Desk Manager is responsible for partnering with Sales daily to orchestrate complex deals with minimal friction, recommending process and system enhancements, and collaborating with individuals across the organization on commercialization strategy, pricing and packaging, new product launches and other Company initiatives to accelerate the deal cycle.

Functional Responsibilities:

Deal Desk Day-to-Day Management

· Manage the day-to-day operations of Deal Desk with a focus on optimizing revenue, profitability, deal quality, and reducing quoting cycle times

· Serve as an expert on the Company's offerings and licensing models, deal structures, pricing and packaging, standard terms and conditions, and QTC systems and processes

· Hands on partnering with Sales on proposal building, pricing, and quote generation

· Provide deal structure guidance and creative solutions for complex deals

· Help drive approvals of non-standard terms and conditions

· Flexible and able to work extended hours around quarter and year end close

· Mentor Deal Desk team members, supporting their learning and development

· Actively monitor Deal Desk workload and plan headcount/technology necessary to scale

· Understand the Company's bookings policy and work closely with GTM Ops to ensure proper reporting of deals under the policy

· Own maintenance of the quote approval matrix, ensuring approvals are added, removed, or adjusted as the business and product offerings evolve

· Lead executive-level Deal Review Counsel meetings, ensuring meetings are efficient, effective, and leading to decisions/outcomes

· Attend Sales VP team meetings to listen, collaborate and share information; communicating and escalating complex deals, challenges, and other feedback to the QTC team and Corporate Controller as needed

Business & Cross-Functional Partnering

· Partner cross-functionally with product development, sales operations, sales, finance, and legal to recommend and implement process changes to support growth and scalability

· Represent Deal Desk and Q2C in New Product Introduction initiatives

· Work closely with GTM Ops and Sales Enablement on sales rep training and enablement projects

· Collaborate with GTM Ops and the Manager of Revenue Operations & Accounting on building and distributing periodic reporting on deal health, non-standard terms, and other vital information as requested by Sales leadership, the CFO, and Corporate Controller

Q2C Systems Oversight & Process Improvement

· Own the second phase roll out of SalesForce CPQ implementation

· Regularly gather and communicate feedback on QTC systems and processes, with ownership of driving changes when necessary

· Serve as an agent for change, leading and delivering on process improvement and automation projects to support scalable growth

· Ad hoc projects as required by the Corporate Controller and/or CFO

Minimum Qualifications:

· Bachelor's degree in Business or another relevant field

· 5+ years' relevant work experience; with broad exposure and understanding of deal desk and sales operations

· Proven ability to lead, prioritize, maintain attention to detail, and work under critical timelines

· Ability to lead and engage in multiple simultaneous initiatives

· Previous experience with system implementation, process improvement and change management a plus

· Working knowledge of a CRM system, SalesForce CRM and CPQ preferred

· Relevant SaaS experience preferred, but not required